Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced proficiency and demonstrated skill managing and driving multiple projects with minimal supervision. Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Process Assistant
Amazon
04.2022 - Current
Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
Identified and resolved process issues to drive optimal workflow and business growth.
Conducted training and change management processes to improve operations.
Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
Supervised processes to eliminate weak points or bottlenecks in business operations.
Determined and recommended methods to implement improvement opportunities.
Monitored and reported on process performance to verify compliance with established standards while managing 30+ associates.
Developed production techniques and production processes to meet customer and organizational needs.
Conducted training and applied change management to achieve desired outcomes.
Developed standard operating procedures and document workflows to drive current and future processes.
Prioritized initiatives to increase success rates of strategic projects.
Amazon Warehouse Sortation Associate
Amazon Warehouse Process Guide
01.2021 - Current
Mastered the art of sorting, organizing and assembling merchandise on pallets before delivery to customers
Understood the importance of maintaining clear communication and respect for associates and superiors
Built a reputation of trust and reliability on the floor by recognizing the needs of fellow associates and exercising adaptability
Found ways to increase productivity and boost associates morale by predicting and monitoring workflow, anticipating the number of employees needed to complete task and assigning them to various locations
Instructed associates on safety standards and maintained a clean and clear environment on the floor.
Consistently lifted materials weighing as much as 50 pounds
Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Cleaned and maintained warehouse in compliance with OSHA safety standards
Recorded daily incoming delivery information and obtained vendor signature on delivery tickets
Collaborated with various departments to manage timely delivery of orders and avoid delays
Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations
Kept work areas neat, clean and free from debris
Maintained tidy and clean work areas to promote optimal productivity and safety standards
Operated equipment such as pallet jacks and hand trucks to move heavy boxes
Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors
Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels
Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies
Disposed of damaged or defective items or coordinated returns to vendors for covered items
Oversaw warehouse staff and maintained efficiency in fast-paced environment
Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport
Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules
Managed timely and effective replacement of damaged or missing products
Prepared and checked outbound shipments for accuracy
Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines
Created and enforced detailed organization processes to increase quality and service standards
Supervised and trained new staff in performing census
Coordinated efficient organization, palletizing and transportation of completed packages
Tracked production and quality control systems to proactively identify deficiencies
Worked safely around moving machinery
Consistently lifted materials weighing as much as 50 pounds
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
Checked packages and merchandise for damage and notified vendors
Inspected incoming and outgoing shipments to verify accuracy and prevent errors
Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles
Transported merchandise pallets to move in warehouse
Marked stock with identification tags and labels to outline information such as storage locations
Beauty Consultant and Sales Associate
Lindenwold Beauty Mart
01.2015 - 01.2019
Learned different techniques in how to effectively communicate with fellow employees, managers and customers
Realized that gaining deeper understanding of customers by listening to their needs and wants allowed opportunities to introduce them to new products and boost store sales
I also, found this tactic works with co-workers as well
When, I listen and become sensitive to their needs associates become more productive and trusting in leadership
Conducted weekly seminars covering hair care products and proper hair maintenance
Notably Increased store’s sales and gained larger and more diverse clientele