Kinnas N. Clark
Gainesville,FL
Summary
Dependable mail handler with proven leadership experience and a subject -matter expert in post office operations; Well-versed in mail routing and computerized tracking; Highly receptive to customers' needs and adept in diplomatically resolving grievances/complaints.
Overview
31
31
years of professional experience
Work History
Mail-handler
United States Post Office
04.1999 - Current
- Used automated mail processing equipment to sort and collate mail.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Conducted regular inventory checks for shipping supplies, replenishing stock when necessary to prevent delays in workflow.
- Assisted in the training of new employees, sharing best practices for effective mail handling procedures.
Postal Supervisor
United States Post Office
10.2004 - 12.2004
- Managed daily multiple operations of 25-35 -employees
- Coordinated with maintenance teams to address equipment issues promptly, minimizing downtime in operations.
- Increased customer satisfaction by addressing inquiries professionally and providing accurate information on postal services.
- Resolved conflicts among employees through mediation and fostering a supportive work environment.
Teacher
Alachua County Public Schools
08.2000 - 06.2003
- Developed and implemented classroom routines to address varying student needs.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Fostered student curiosity and interest through creative hands-on activities.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Graded and evaluated student assignments, papers, and course work.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Mail Carrier
United States Post Office
08.1993 - 04.1999
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Reduced the number of customer complaints regarding undelivered or damaged packages through careful handling practices during transportation from the post office to recipient addresses.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Education
Bachelor of Science - Sports Administration
University of Florida
Gainesville, FLNo Degree - Elementary Education
Florida International University
Miami, FLSkills
- Problem-solving abilities
- Customer -Centric
- Interpersonal Communication
- Machinery troubleshooting
- Truck loading
- Decision-Making
- Time management abilities
- Fork-Lift Operator
- Analytical Skills
- Professional Demeanor
- Adaptability and Flexibility
Timeline
Postal Supervisor
United States Post Office
10.2004 - 12.2004
Teacher
Alachua County Public Schools
08.2000 - 06.2003
Mail-handler
United States Post Office
04.1999 - Current
Mail Carrier
United States Post Office
08.1993 - 04.1999
Bachelor of Science - Sports Administration
University of Florida
No Degree - Elementary Education
Florida International University
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