Kinnetta Gaines
Houston,TX
Summary
Organized Teaching Assistant focused on helping lead teacher with support and student instruction. Passionate about positively impacting students' lives and helping improve academic performance. Personable and kind with people of diverse backgrounds.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Personal Shopper
Sam's Club
Humble, TX
2025.03 - Current
- Delivered exceptional member service by acknowledging members, identifying needs, assisting with purchasing decisions, and resolving issues.
- Processed customer orders by reviewing details, pulling items from shelves, and preparing them for delivery.: Reviewing online or phone orders (e.g., "Fax 'n Pull," "Click 'n Pull"), pulling items from shelves, scanning and wrapping them, and ensuring order accuracy.
- Promoted Sam's Club products and services by sharing information on membership benefits and emphasizing value of available items.
- Processed new memberships, upgrades, and credit accounts to enhance member experience and engagement.
- Participating in sales and marketing events: Meeting membership goals and promoting the value of products and services.
Operational manager
Big Lots
Humble, TX
2024.09 - 2025.02
- Operations and Inventory:.
- Oversaw freight flow, merchandise presentation, and customer service to enhance overall store operations.
- Leading and Supervising.
- Directed and motivated store associates to meet sales goals and uphold store standards, fostering a high-performance environment.
- Serving as Manager on Duty (MOD) and providing leadership during store operations
Administrator
Kohl's
Atascocita, TX
2023.04 - 2024.09
- Managed payroll, scheduling, cash office tasks, and ordered supplies to ensure operational efficiency.
- Communicated information to team members through company tools, adhering to daily, weekly, and monthly routines for consistent updates.
- Provided support to associates by addressing inquiries and resolving issues.
- Addressed associate needs, ensuring access to necessary resources and information for effective performance.
- Oversaw store operations by maintaining common areas and onboarding new staff.
- Monitored training programs and compliance audits to ensure adherence to standards.
- Monitored training programs, surveys, and audits to ensure compliance.
Registered Behavior Technician (RBT)
Behavior Innovations
Humble, Texas
2023.05 - 2024.04
- Executed direct service delivery by engaging with individuals in structured settings.
- Delivered direct services to individuals, applying evidence-based practices to teach new skills, reduce problem behaviors, and enhance communication and social skills.
- Implementation of Intervention Plans.:
- Executed behavior plans developed by BCBA or BCaBA, employing targeted strategies to achieve specific behavioral goals.
- Implementation of Intervention Plans:
- Collected and recorded data on individual progress, supplying critical insights for ongoing assessment and adjustment of intervention strategies.
Customer Service Clerk and Cashier
Kohl's
Humble, TX
2006.11 - 2023.05
- Processed customer transactions at checkout, ensuring accuracy and efficiency.
- Processed transactions by scanning items, accepting cash and card payments, issuing receipts, and managing returns/exchanges efficiently.
- Provided customer service by addressing inquiries and assisting with product location.
- Answered customer questions, resolved complaints, and guided customers to locate items or store information effectively.
- Handling phone calls.
- Keeping the cash register area tidy and ensuring a pleasant shopping environment.
- Following established guidelines for handling transactions, processing returns, and interacting with customers.
- Adhering to store policies and procedures.
- Addressing customer inquiries and concerns over the phone, potentially escalating to supervisors if needed.
- Assisting with other front-end duties:.
- This may include stocking shelves, restock items, and other tasks as needed.
Sunday School Teacher's Assistant
Messiah Baptist Church
Houston, Tx
2004.10 - 2020.02
- Assisted Sunday school teachers with lesson preparation at Messiah Baptist Church.
- Prepared classroom materials and supplies for worship education sessions.
- Greeted children and guided them into Sunday school classrooms.
- Supported teachers during Bible stories, prayers, and group discussions.
- Monitored student behavior and maintained orderly classroom settings.
- Distributed worksheets, Bibles, and activity items during lessons.
- Organized games, songs, and dances for children during worship activities. as part of religious curriculum.
Education
Bethel Christian Academy
Houston, TxSkills
- Customer service, Leadership, Guest services, Microsoft word, Computer literacy, English communication
- Behavior assessment
- Teaching materials
- Microsoft word
- Computer literacy
- English communication
- Bible instruction
- Student involvement
- Material preparation
- Attention to detail
- Grading homework and tests
- Setting up activities
- Attendance tracking
- Mentoring students
- Teacher support and collaboration
- Student safety
Timeline
Personal Shopper
Sam's Club
2025.03 - Current
Operational manager
Big Lots
2024.09 - 2025.02
Registered Behavior Technician (RBT)
Behavior Innovations
2023.05 - 2024.04
Administrator
Kohl's
2023.04 - 2024.09
Customer Service Clerk and Cashier
Kohl's
2006.11 - 2023.05
Sunday School Teacher's Assistant
Messiah Baptist Church
2004.10 - 2020.02
Bethel Christian Academy