Work Preference
Summary
Overview
Work History
Education
Skills
AWARDS
Languages
Timeline
CustomerServiceRepresentative
Kinoj Antibas
Open To Work

Kinoj Antibas

Customer Service
West Jordan,UT

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service RepresentativeCaregiverSales AssociateGroup LeaderCashier

Work Type

Full TimePart TimeSeasonal Work

Location Preference

On-SiteRemote
Location: West Jordan, UT, US
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Work from home optionCompany CultureFlexible work hoursWork-life balancePaid time off401k matchStock Options / Equity / Profit Sharing4-day work weekPaid sick leaveTeam Building / Company RetreatsCareer advancementHealthcare benefitsPersonal development programs

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.


Overview

9
9
years of professional experience

Work History

Customer Service Representative

Boost Moblie
08.2022 - 11.2023
  • Resolved customer inquiries efficiently, enhancing overall satisfaction levels.
  • Collaborated with team members to streamline communication processes and reduce response times.
  • Mentored junior representatives, fostering skill development and improving service quality.
  • Implemented feedback systems to gather insights for service improvement initiatives.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Coordinated with technical support to address complex service issues, improving response times and customer satisfaction.

Caregiver

Self Employment
01.2019 - 05.2022
  • My parents health insurance which was Aloha Care enrolled me in this self employed program to become a caregiver to both disabled parents, for awhile I was taking care of the both of them with no income. It was a job I had to learn overnight, I had no experience 3yrs ago but I’ve learned so much over the years. Being gentle became a habit, being patience became easy to do, I learned how to bathe them, feed them, change them, change and cleaned their wounds, give them their medicines, inject meds in their iv pick lines and my job was also to take them to all of their appointments not only because they needed the supervision and guidance at all time but also because english was their second language. I had no day offs from this job I’d have to run their errands, do their laundries, do all of their paper works etc.

Sales Associate

Macys, Ala Moana
07.2017 - 10.2018
  • Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
  • Executed visual merchandising standards to optimize product presentation and drive sales.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
  • Collaborated with team members to achieve sales targets through effective communication and support.
  • Trained new associates on company policies, procedures, and customer engagement techniques.
  • Led team meetings to share best practices, fostering a collaborative work environment for continuous growth.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Group Leader

YMCA, Kalihi
10.2017 - 08.2018
  • Led team in developing and implementing youth programs, enhancing community engagement and participation.
  • Facilitated workshops to enhance skills of participants, promoting personal development and teamwork.
  • Established safety protocols and compliance measures, ensuring a secure environment for all participants.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
  • Assisted students with homework issues and helped to incorporate positive study skills.

Cashier

Elite Parking Services, Honolulu
07.2016 - 04.2017
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted in training new cashiers on operational procedures and customer service standards.
  • Resolved customer inquiries and complaints with professionalism and promptness.
  • Maintained accurate cash drawer throughout shifts, ensuring accountability.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business.
  • Greeted customers entering structure and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Front Counter Agent

U.S Aviation, Aolele
05.2015 - 06.2016
  • Delivered exceptional customer service to enhance passenger satisfaction and streamline check-in processes.
  • Coordinated baggage handling procedures, reducing lost luggage incidents through effective communication with ground staff.
  • Trained new counter agents on operational protocols and customer interaction best practices to ensure consistent service quality.
  • Resolved customer inquiries and complaints professionally, contributing to overall positive travel experiences for passengers.
  • Assisted in maintaining compliance with safety regulations and airline policies, fostering a secure environment for all travelers.
  • Actively participated in staff meetings, contributing valuable ideas for process improvements or general operational enhancements.
  • Developed strong rapport with clients through excellent communication skills and personalized attention.
  • Contributed to a clean and organized work environment by performing routine maintenance tasks diligently.
  • Streamlined check-in processes for faster service, reducing wait times for customers.
  • Maintained accurate records of daily transactions, ensuring proper accountability and financial reporting.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

High School Diploma -

Farrington High School
Honolulu, HI
05.2019

Some College (No Degree) - Hospitality And Tourism

Heald College
Honolulu, HI
07.2015

Skills

  • Customer service
  • Active listening
  • Data entry
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Customer satisfaction measurement
  • Microsoft outlook
  • Paperwork processing
  • Product knowledge
  • Order processing
  • Documentation
  • Microsoft PowerPoint
  • Prioritization
  • Staff training
  • Filing
  • Spreadsheets
  • Research
  • Retail store support
  • Product promotion
  • Sales closing
  • Travel planning

AWARDS

High school diploma

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Boost Moblie
08.2022 - 11.2023

Caregiver

Self Employment
01.2019 - 05.2022

Group Leader

YMCA, Kalihi
10.2017 - 08.2018

Sales Associate

Macys, Ala Moana
07.2017 - 10.2018

Cashier

Elite Parking Services, Honolulu
07.2016 - 04.2017

Front Counter Agent

U.S Aviation, Aolele
05.2015 - 06.2016

High School Diploma -

Farrington High School

Some College (No Degree) - Hospitality And Tourism

Heald College

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