Elida Solorio
Chicago,IL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
2
2
years of professional experience
Work History
Manager
Boost Moblie
Chicago, IL
02.2023 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with industry regulations and company policies.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Phlebotomy Training Specialist
02-2025
Some College (No Degree) -
Richard J. Daley College
ChicagoHigh School Diploma -
Gage Park High School
05-2021
Skills
- Work prioritization
- Cross-functional teamwork
- Customer service
- Decision-making
- Documentation and reporting
- Clear communication
- Time management
- Conflict resolution
Languages
English
Professional
Spanish
Professional
Timeline
Manager
Boost Moblie
02.2023 - Current
Phlebotomy Training Specialist
Some College (No Degree) -
Richard J. Daley College
High School Diploma -
Gage Park High School
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