Stephanie Johnson
Chesapeake,VA
Summary
Dynamic manager with a proven track record at Chili's Bar and Grill, excelling in customer service and team leadership. Enhanced operational efficiency through effective staff training and conflict resolution, resulting in improved customer satisfaction. Skilled in data analysis and promotional strategy development, driving sales growth and fostering a positive dining experience.
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
1
1
year of professional experience
Work History
Manager
Chilis's Bar and Grill
08.2024 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained team members on food safety protocols and operational procedures.
- Managed inventory levels, optimizing stock control and minimizing waste.
- Implemented staff scheduling to enhance workforce productivity during peak hours.
- Developed promotional strategies to boost sales and increase customer engagement.
- Conducted performance evaluations, providing constructive feedback for staff development.
- Resolved customer complaints promptly, maintaining positive dining experiences.
Host
Chili's Bar and Grill
08.2024 - 01.2025
- Greeted and seated guests promptly to ensure positive dining experiences.
- Managed waitlists efficiently to optimize table turnover.
- Assisted servers in communicating guest needs and special requests.
- Maintained cleanliness and organization of the host stand area.
- Handled guest inquiries and resolved concerns professionally and effectively.
- Trained new hosts on operational procedures and customer service standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided accurate information about menu items and specials to guests.
- Collaborated with kitchen staff to coordinate timely food service delivery.
Education
High School Diploma -
White Bear Lake Area High School
White Bear Lake, MN06-2003
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Conflict resolution
- Lead generation
- Clear communication
- Coaching and mentoring
- Policy and procedure development
- Work prioritization
- Data analysis
- Computer skills
- Problem-solving
- Work Planning and Prioritization
- Managing operations and efficiency
Languages
English
Professional Working
Timeline
Manager
Chilis's Bar and Grill
08.2024 - Current
Host
Chili's Bar and Grill
08.2024 - 01.2025
High School Diploma -
White Bear Lake Area High School