Nancy Hernandez
Elkhart,IN
Summary
Dynamic manager with a proven track record at Topping Dental Group, enhancing operational efficiency and customer satisfaction. Skilled in team leadership and strategic planning, I translated documents for the office for our non English patients who speak Spanish. Helped with marketing for the Spanish community via radio station.
Overview
7
7
years of professional experience
Work History
Manager
Topping Dental Group of Elkhart
Elkhart, IN
08.2020 - Current
- Oversaw daily operations to ensure efficient patient flow and high-quality service delivery.
- Developed training programs for staff, enhancing team performance and service standards.
- Implemented process improvements that increased operational efficiency in practice management.
- Monitored compliance with health regulations, ensuring safety and best practices in patient care.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Administrative Coordinator
ABG Dental
Elkhart, IN
10.2018 - 07.2020
- Coordinated scheduling and patient appointments using practice management software.
- Streamlined office procedures to enhance operational efficiency and reduce wait times.
- Developed and maintained electronic filing systems for patient records to ensure accuracy.
- Assisted in onboarding new staff, providing training on administrative protocols and systems.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Collaborated with cross-functional teams to achieve project objectives within tight timelines.
- Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
- Organized and maintained digital and physical filing systems, improving document retrieval times.
- Maintained a busy schedule
- Answer phone calls and schedule patients
- Run pre-D with Insurance
- Insurance coordinator
- Post payments
Education
Law
Purdue University Fort Wayne
Fort Ann, NYHigh School Diploma -
Snider High School
Fort Wayne, IN05.1997
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Cross-functional teamwork
- Schedule preparation
- Conflict resolution
- Performance evaluations
- Financial management
- Safety procedures
- Coaching and mentoring
- Work prioritization
- Policy and procedure development
- Inventory management
- Data analysis
- Regulatory compliance
- Computer skills
- Effective communication
- Problem resolution
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team development
- Work Planning and Prioritization
- Customer relationship management
- Staff training
- Employee coaching and mentoring
- Scheduling and coordinating
- Professional and courteous
- MS office
- Good judgment
- Active listening
- Interpersonal relations
- Schedule management
- Problem-solving aptitude
- Bi-Lingual in Spanish
Accomplishments
Started as a front office team member was given the opportunity to become the office manager.
Languages
Spanish
Native or Bilingual
Timeline
Manager
Topping Dental Group of Elkhart
08.2020 - Current
Administrative Coordinator
ABG Dental
10.2018 - 07.2020
Law
Purdue University Fort Wayne
High School Diploma -
Snider High School