Kinsey Gilbert
Lewisville,TX
Summary
- Expansive knowledge of animals
- Bond with customers and other associates
- Diligent worker
- Over 7 years of customer service experience in various settings
Experienced with animal care and habitat management. Utilizes specialized knowledge in animal behavior and welfare to ensure thriving environments. Track record of effective teamwork and adaptability in diverse settings. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dog Stylist
Petbar
04.2024 - Current
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Enhanced client satisfaction by offering personalized styling consultations.
- Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Improved customer loyalty by developing strong relationships with clients.
- Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
- Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
Dog Groomer
Woofgang
11.2022 - 04.2024
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Pet Stylist
Petsmart
06.2018 - 11.2022
- Provide grooming services for dogs such as haircuts, baths, nail trimming, etc
- Talked to customers about services and varying packages Petsmart provides
- Daily cleaning and disinfecting of tools and the grooming salon
- Perform follow up calls and call logs to invite pet parents back to the salon
- Work with other groomers to ensure safety for ourselves and the pets
- Graduated Grooming School March of 2021
- Received recognition awards from the Salon Leader, Store Manager, and District Manager.
Dog Walker/ Sitter
Wag
01.2018 - 11.2018
- Assisted pet parents by walking their dog
- Built a clientele, and made personal connections with pet parents and their pets.
Associate/Seasonal Manager
Rue 21
03.2017 - 05.2018
- Improved team productivity by implementing effective workflows and fostering collaboration.
- Enhanced customer satisfaction by addressing concerns and ensuring high-quality service.
- Supervised daily operations to maintain seamless functionality and meet objectives.
Education
Bachelor of Science - Geography
Texas State University
San Marcos, TX12.2023
Skills
- Animal handling expertise
- Canine CPR
- Patience and empathy
- Multitasking Abilities
- Adaptability and Flexibility
- Self Motivation
- Goal Setting
- Administration and management
Activities
- Volunteer, Wildlife Rescue and Rehabilitation January 2021- July 2022
Certification
- Pet CPR and First Aid, PetTech, 2023 August
Timeline
Dog Stylist
Petbar
04.2024 - Current
Dog Groomer
Woofgang
11.2022 - 04.2024
Pet Stylist
Petsmart
06.2018 - 11.2022
Dog Walker/ Sitter
Wag
01.2018 - 11.2018
Associate/Seasonal Manager
Rue 21
03.2017 - 05.2018
Bachelor of Science - Geography
Texas State University
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