KINSEY HOFFMAN
West Valley City
Summary
Highly cooperative and generous individual with a deep love for working with people. Brings patience, empathy, and effective communication to every interaction. Adept at managing patient care and administrative tasks in a clinical setting, ensuring smooth operations and providing a positive experience for patients and clients. Strong collaborative skills foster a cohesive team environment with medical professionals and support staff. Committed to providing exceptional care and support, prioritizing the needs and well-being of patients and clients while maintaining a high standard of service.
Overview
6
6
years of professional experience
Work History
Veterinary Doctor's Assistant
Animal Care Daybreak
Daybreak, US
08.2022 - Current
- Assisted the DVM with her schedule and maintaining an efficient flow as she goes through her daily cases.
- Lead and supported a team of 2-4 nurses daily, assigning cases, ensuring diagnostics and treatment were performed in a timely manner.
- Kept accurate and detailed patient charting in electronic medical records.
- Remained actively involved in continuing education to foster self and departmental growth.
- Performed general office duties, such as answering telephones, taking dictation, and completing insurance forms.
Veterinary Technician
Utah Veterinary Hospital
American Fork, US
07.2021 - 08.2022
- Developed strong relationships with clients by providing excellent customer service and communicating effectively about the health of their pets.
- Maintained accurate patient records using veterinary software programs.
- Coordinated appointments for patients while ensuring efficient workflow in the clinic.
- Performed variety of office, clerical and accounting duties, such as reception, billing, bookkeeping, inventory, and selling products.
- Provided information and counseling regarding issues such as animal health care, behavior problems, and nutrition for cats, dogs, and exotic pets.
Shelter Technician
West Valley City Animal Shelter
West Valley City, US
07.2020 - 07.2021
- Developed a deep understanding of animal behavior through observing interactions between animals and people.
- Utilized problem-solving abilities to create solutions to difficult situations with animals.
- Established positive relationships with members of the public interested in adopting an animal.
- Implemented creative marketing strategies to promote adoptions of homeless pets within the community.
- Provided customer service by answering questions and addressing concerns of potential pet owners.
- Processed adoption applications and completed foster, adoption and rescue agreements.
Manager
Abs Drive-In
West Valley City, US
08.2019 - 08.2020
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Fostered positive relationships with clients through proactive communication tactics to keep regulars coming back.
Education
Associate in Science (A.S.) -
Utah State University
Logan, UT05.2021
Skills
- Team collaboration and management
- Customer service expertise
- Medical records management
- Inventory management
- Effective time management
- Problem-solving skills
- Flexible in dynamic environments
- Client engagement
- Telemedicine
Timeline
Veterinary Doctor's Assistant
Animal Care Daybreak
08.2022 - Current
Veterinary Technician
Utah Veterinary Hospital
07.2021 - 08.2022
Shelter Technician
West Valley City Animal Shelter
07.2020 - 07.2021
Manager
Abs Drive-In
08.2019 - 08.2020
Associate in Science (A.S.) -
Utah State University