Summary
Overview
Work History
Education
Skills
Timeline
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KINSEY HOFFMAN

West Valley City

Summary

Highly cooperative and generous individual with a deep love for working with people. Brings patience, empathy, and effective communication to every interaction. Adept at managing patient care and administrative tasks in a clinical setting, ensuring smooth operations and providing a positive experience for patients and clients. Strong collaborative skills foster a cohesive team environment with medical professionals and support staff. Committed to providing exceptional care and support, prioritizing the needs and well-being of patients and clients while maintaining a high standard of service.

Overview

6
6
years of professional experience

Work History

Veterinary Doctor's Assistant

Animal Care Daybreak
08.2022 - Current
  • Assisted the DVM with her schedule and maintaining an efficient flow as she goes through her daily cases.
  • Lead and supported a team of 2-4 nurses daily, assigning cases, ensuring diagnostics and treatment were performed in a timely manner.
  • Kept accurate and detailed patient charting in electronic medical records.
  • Remained actively involved in continuing education to foster self and departmental growth.
  • Performed general office duties, such as answering telephones, taking dictation, and completing insurance forms.

Veterinary Technician

Utah Veterinary Hospital
07.2021 - 08.2022
  • Developed strong relationships with clients by providing excellent customer service and communicating effectively about the health of their pets.
  • Maintained accurate patient records using veterinary software programs.
  • Coordinated appointments for patients while ensuring efficient workflow in the clinic.
  • Performed variety of office, clerical and accounting duties, such as reception, billing, bookkeeping, inventory, and selling products.
  • Provided information and counseling regarding issues such as animal health care, behavior problems, and nutrition for cats, dogs, and exotic pets.

Shelter Technician

West Valley City Animal Shelter
07.2020 - 07.2021
  • Developed a deep understanding of animal behavior through observing interactions between animals and people.
  • Utilized problem-solving abilities to create solutions to difficult situations with animals.
  • Established positive relationships with members of the public interested in adopting an animal.
  • Implemented creative marketing strategies to promote adoptions of homeless pets within the community.
  • Provided customer service by answering questions and addressing concerns of potential pet owners.
  • Processed adoption applications and completed foster, adoption and rescue agreements.

Manager

Abs Drive-In
08.2019 - 08.2020
  • Mentored and trained new employees on company policies and procedures.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
  • Fostered positive relationships with clients through proactive communication tactics to keep regulars coming back.

Education

Associate in Science (A.S.) -

Utah State University
Logan, UT
05.2021

Skills

  • Team collaboration and management
  • Customer service expertise
  • Medical records management
  • Inventory management
  • Effective time management
  • Problem-solving skills
  • Flexible in dynamic environments
  • Client engagement
  • Telemedicine

Timeline

Veterinary Doctor's Assistant

Animal Care Daybreak
08.2022 - Current

Veterinary Technician

Utah Veterinary Hospital
07.2021 - 08.2022

Shelter Technician

West Valley City Animal Shelter
07.2020 - 07.2021

Manager

Abs Drive-In
08.2019 - 08.2020

Associate in Science (A.S.) -

Utah State University

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KINSEY HOFFMAN