Kinsley Crowson
Helena,AL
Summary
Responsible individual talented in working as part of effective teams or in solitary roles. Focused, reliable and committed to client satisfaction. Looking to join an organization as a professional.
Overview
6
6
years of professional experience
Work History
Veterinary Receptionist
Oak View Animal Hospital
Hoover, Alabama
04.2023 - Current
- Maintained inventory of pet products such as food, treats, toys, collars, leashes.
- Greeted clients and their pets upon arrival at the clinic.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
- Kept track of client's payment history and updated account information accordingly.
- Ensured that all safety protocols were followed while handling animals in the facility.
- Ordered office supplies as needed and maintained a clean reception area.
- Processed payments from clients including cash, credit cards, and checks.
- Coordinated with other departments within the clinic to provide efficient service for customers.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Checked in patients prior to their appointment with the veterinarian or technician.
Medical Receptionist
Parker Cornea
Hoover, AL
02.2023 - 04.2024
- Answered phones promptly and directed calls appropriately.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Processed referrals for specialist care when requested by physicians or patients.
- Verified insurance coverage for appointments and collected co-payments as required.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Maintained confidentiality of patient information according to HIPAA regulations.
Pit Operator
Autobahn Indoor Speedway
Bessemer, Alabama
02.2021 - 02.2022
- Ensured that all personnel followed company policies and procedures at all times.
- Instructed guests on proper operation of go-karts before allowing them onto the track; reinforced rules throughout their time there.
- Verified customer age requirements for driving go-karts, enforced safety rules such as no bumping or weaving between lanes, and monitored guests on the track.
- Assisted guests with loading and unloading from go-karts; helped to ensure a safe environment for all participants.
- Responded promptly to emergency situations such as mechanical breakdowns or accidents; administered first aid when necessary.
- Adhered strictly to company policies regarding safety protocols; reported any violations immediately to management staff.
Server
Sonics Drive In
Pelham, Alabama
09.2018 - 01.2021
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Delivered food orders promptly and courteously.
Education
High School Diploma -
James Madison High School
Helena, AL01-2021
Skills
- Attention to Detail
- Customer Service
- Recordkeeping
- Veterinary Medical Records Software
- Relationship Building
- Educating Owners
- Discharging Patients
- Teamwork and Collaboration
- Appointment Scheduling
- Payment Processing
- Confidentiality
- Customer interaction
- File Organization
- Prioritization
- Follow-up calls
- Veterinary standards and procedures
- Reception Area Maintenance
- Animal Handling
- Client Relations
- Telephone management
- Telephone Etiquette
- Medical Recordkeeping
Timeline
Veterinary Receptionist
Oak View Animal Hospital
04.2023 - Current
Medical Receptionist
Parker Cornea
02.2023 - 04.2024
Pit Operator
Autobahn Indoor Speedway
02.2021 - 02.2022
Server
Sonics Drive In
09.2018 - 01.2021
High School Diploma -
James Madison High School
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