Kinsley Humphries
Oxford,Alabama
Summary
Hardworking and diligent Guest Relations Executive adept at greeting guests, coordinating check-ins and setting up services. Adept at maintaining frequent and open contact with guests for optimal service.
Overview
4
4
years of professional experience
Work History
Guest Relations
Shocco Springs Baptist Conference Center
Talladega , AL
2022.05 - Current
- Managed and improved customer service functions for reception and lounge areas.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Described facility amenities to guests and set up services such as childcare, interpretation and dry cleaning.
- Checked documentation and corrected issues in prompt fashion.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
Babysitting
Robin Crawford
Oxford , AL
2018.05 - 2022.01
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Assisted children with homework assignments and special projects across different subjects.
Cashier
Festival Of Lights
Oxford , AL
2021.11 - 2021.12
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Oxford High School
Oxford, AL05.2022
Skills
- Event Support
- Operational Efficiency
- Dynamic Communication Skills
- Personnel Supervision
- Administrative Support
- Cash Register Operations
- Guest Satisfaction
- Childcare Settings
- Front Desk Operations
- Effective Customer Service
- Maintaining Clean Work Areas
- Active Learning
Timeline
Guest Relations
Shocco Springs Baptist Conference Center
2022.05 - Current
Cashier
Festival Of Lights
2021.11 - 2021.12
Babysitting
Robin Crawford
2018.05 - 2022.01
High School Diploma -
Oxford High School
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