Kinsley Minella
Duxbury,MA
Summary
Seasoned Director with background in strategic planning, team leadership, and performance optimization. Known for driving company growth by developing efficient operational strategies and fostering professional relationships. Demonstrated abilities in problem solving, decision making, and communication skills to influence key stakeholders. Proven record of delivering innovative solutions and achieving organizational goals.
Overview
12
12
years of professional experience
Work History
Director Worker’s Compensation & Employer Services
AFC Urgent Care
Bedford, MA
04.2024 - Current
- Led cross-functional teams in the development of innovative solutions to complex problems.
- Oversee employer’s occupational health services and Worker’s injury care across ten urgent care clinics.
- Manage clinic compliance, and corporate contracts.
- Drive growth initiatives, streamline workflows, and improve operational efficiency.
- Lead a multi-site team and serve as point of contact for employer services.
- Created effective business plans to focus strategic decisions on long-term objectives.
Regional Account Manager
CareWell Urgent Care
08.2014 - 09.2023
- Developed on-point solutions and expedited resolutions for customers' problems and complaints.
- Supported high-level customer satisfaction and loyalty as SME and primary point-of-contact.
- Coordinated successful account management efforts with front-line team members.
- Built cohesive leadership structure by promoting from within and developing successful managers.
- Integrated new offerings and eliminated underperforming products to keep line agile in face of changing account needs and market trends.
- Achieved sales targets and outcomes consistently by tenaciously pursuing new customers and sales opportunities.
- Cultivated strategic client relationships to support business goals, growth strategies and profit drivers.
- Liaised with assigned accounts to review business operations and track progress toward objectives.
Admissions Officer
Prepmd
Braintree, MA
06.2013 - 08.2014
- Participated in one-on-one meetings with prospective students to discuss admissions process.
- Monitored student course enrollment and faculty work loads to maintain balance.
- Worked closely with all members of admissions staff to optimize application review process.
- Oversaw array of recruiting methods for new students.
Education
Bachelor of Arts - Sociology
University of Vermont
Burlington, VT06-2001
Skills
- Market Analysis
- Customer Relationship Development
- Contract Management
- Effective Customer Upselling
- Regional Economics Knowledge
- Contract Negotiation
- Account Servicing
- Project management
Timeline
Director Worker’s Compensation & Employer Services
AFC Urgent Care
04.2024 - Current
Regional Account Manager
CareWell Urgent Care
08.2014 - 09.2023
Admissions Officer
Prepmd
06.2013 - 08.2014
Bachelor of Arts - Sociology
University of Vermont