Summary
Overview
Work History
Education
Skills
Timeline
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Kinsley Ritenour

Austell,GA

Summary

Proven leader in fast-paced environments, excelling in roles at Chipotle and Chick-fil-A by enhancing team performance and customer satisfaction through effective training and mentoring. Skilled in cash handling and fostering strong relationships, I've driven significant improvements in service delivery and team efficiency. My approach ensures compliance, safety, and a positive work culture, achieving notable success in staff development and operational excellence.

Overview

2
2
years of professional experience

Work History

Shift Manager

Chipotle
08.2023 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.

Training Coach

Chick-fil-A
05.2022 - 07.2023
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Led train-the-trainer initiatives, empowering team leads to effectively coach their own direct reports for sustained success.
  • Provided constructive feedback to employees, supporting their growth and development within the organization.
  • Implemented innovative training techniques, resulting in higher overall satisfaction scores from participants.
  • Reduced time to proficiency for new hires through efficient onboarding and targeted coaching sessions.

Education

N/A - Phlebotomy

Chattahoochee Technical College
Marietta, GA

Diploma -

South Cobb High School
Austell, GA
05.2024

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Workplace Safety
  • Accurate money handling
  • Staff Motivation
  • Opening and closing procedures
  • Punctual and Reliable
  • Handling Customer Complaints
  • Energetic and Enthusiastic
  • Training and mentoring
  • Relationship Building
  • Team Development
  • Staff Development
  • Performance reviewing
  • Tech-Savvy

Timeline

Shift Manager

Chipotle
08.2023 - Current

Training Coach

Chick-fil-A
05.2022 - 07.2023

N/A - Phlebotomy

Chattahoochee Technical College

Diploma -

South Cobb High School

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