Kinyanna Rashid
Temple Terrace
Summary
Resourceful, coachable, and energetic professional. Adept at supporting best practices in company operations, compliance and healthcare management. Broad knowledge of healthcare services and levels of care, financial options and insurance coverage scope. Known for working positively with clinical staff and team members to reach effect solutions.
Overview
5
5
years of professional experience
Work History
Patient Care Advocate
UnitedHealth Group
07.2022 - Current
- Secure patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilize knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Handled complex claim issues, effectively communicating with patients, providers, pharmacies, and insurance companies to ensure resolution.
- Worked effectively with fellow team members to coordinate effective solutions to improve employee experience .
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
Pharmacy Associate
Walmart
12.2019 - 08.2021
- Carefully verified prescription details, checked for drug interactions, and consulted with pharmacists as needed.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Adhered to all CDC, Federal, and company policies during the global pandemic Covid-19.
Customer Service Representative
Walmart
01.2019 - 01.2020
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
- Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective customer satisfaction rates.
Education
Bachelor of Arts - Sociology
University of South Florida
Tampa, FL05.2022
Hillsborough Community College
Tampa, FL08.2019
High School Diploma -
Robert E. Lee High School
Jacksonville, FL05.2017
Skills
- Proficient in Microsoft Office
- Medical Terminology
- Patient Education
- Healthcare operations
- Team Collaboration
- Medicare and Medicaid
Timeline
Patient Care Advocate
UnitedHealth Group
07.2022 - Current
Pharmacy Associate
Walmart
12.2019 - 08.2021
Customer Service Representative
Walmart
01.2019 - 01.2020
Bachelor of Arts - Sociology
University of South Florida
Hillsborough Community College
High School Diploma -
Robert E. Lee High School
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