KINZA DAUD
Carrollton
Summary
Customer-oriented Senior Reservationist with great front desk management and communication skills. Adept at addressing guests' needs and going the extra mile to provide exceptional service. Skilled in multitasking and offering over 3 years of hotel industry experience, I'm eager to learn and expand my knowledge of guest relations and hotel operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Reservationist
Gaylord Texan Resort & Convention Center
10.2024 - Current
- Provided excellent customer service and support for both Gaylord Texan and Gaylord National properties; assisted in answering calls and resolving various issues
- Handled all pre-arrival and in-house Empower cases, GPS Insights, guest chats, and emails through Texan Reservations
- Created a comprehensive training document for the credit card authorization process, enhancing the team's understanding of a familiar process
Rooms Controller
Gaylord Texan Resort & Convention Center
04.2022 - 10.2024
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation
- Trained new team members and created a training checklist, resulting in stronger staff development and increased productivity
- Applied strong supervisor role and problem-solving skills to maintain team efficiency and provided support during peak hours
Front Desk Guest Experience
Gaylord Texan Resort & Convention Center
04.2021 - 04.2022
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests
- Trained new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the guest and the company
Education
Bachelor of Science - Biology
University of North Texas
Denton, TX05.2025
Skills
- Conflict Resolution
- Leadership/Supervisor skills
- Excellent Multitasking skills
- Strategic Communication
- Front Office Operations
- Staff Training and Development
Certification
Peer Review Panelist
Timeline
Senior Reservationist
Gaylord Texan Resort & Convention Center
10.2024 - Current
Rooms Controller
Gaylord Texan Resort & Convention Center
04.2022 - 10.2024
Front Desk Guest Experience
Gaylord Texan Resort & Convention Center
04.2021 - 04.2022
Peer Review Panelist
Bachelor of Science - Biology
University of North Texas
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