Summary
Overview
Work History
Education
Skills
Certification
Timeline
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KINZA DAUD

Carrollton,USA

Summary

Highly motivated and detailed-oriented Biology undergraduate student with a strong interest in healthcare and medical sciences. Fast learner eager to learn and get hands on experience in a new field, passionate about building a long-term career. Proven skills in teamwork and quick adaptability, ensuring seamless collaboration with healthcare teams.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Reservationist

Gaylord Texan Resort & Convention Center
10.2024 - Current
  • Provided excellent customer service and support for both Gaylord Texan and Gaylord National properties; assisting in answering calls and resolving guest complaints.
  • Monitored and reviewed over 2,000 reservation cases, guest emails, and booking details through multiple internal platforms.
  • Created multiple comprehensive training documents for various roles, and internal processes to enhance overall team efficiency.

Rooms Controller

Gaylord Texan Resort & Convention Center
04.2022 - 10.2024
  • Managed room inventory across multiple booking channels, ensuring optimal occupancy rates and maximizing revenue generation for over 1,800 rooms.
  • Implemented new procedures that resulted in stronger, clearer communication between departments, optimizing coordination and team work.
  • Applied strong supervisor role and problem-solving skills to maintain team efficiency and provided exceptional support during peak hours.

Front Desk Guest Experience

Gaylord Texan Resort & Convention Center
04.2021 - 04.2022
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests
  • Trained new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the guest and the company

Education

Bachelor of Science - Biology

University of North Texas
12-2025

Associate of Science - Biology

Dallas College
Dallas, TX
05-2024

Skills

  • Front Office Operations; Scheduling, Record Keeping, Inventory management
  • Strategic Communication, Empathetic Problem Solving, Excellent Multitasking
  • Staff Training and Development, Leadership skills
  • Bilingual in English and Urdu

Certification

Marriott- Peer Review Panelist

CPR Certified

Timeline

Senior Reservationist

Gaylord Texan Resort & Convention Center
10.2024 - Current

Rooms Controller

Gaylord Texan Resort & Convention Center
04.2022 - 10.2024

Front Desk Guest Experience

Gaylord Texan Resort & Convention Center
04.2021 - 04.2022

Bachelor of Science - Biology

University of North Texas

Associate of Science - Biology

Dallas College

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