Amy Chesterfield

• Booked events for clients needing a conference call.
• Processed email requests for any inquiries, issues, update or new requests.
• Became a team lead and monitored agents grading them monthly on how well they assisted client on phone.
• I had worked with this company for 18 years and had gone through 3 name changes Genesys, West corporation and currently Notified. Along with the changes of company being bought out came changes of job duties. Was doing the above answering calls to assist clients with booking a conference call or assisting in any inquiries for 15 years
• 2022 company changed to Notified and major changes occurred. I was no longer a reservationist team lead but a high profile lead operator.
• I had lead high profile calls for big corporations and received lots of kudos from company like capital one, Cytokinetic and even Google when they had used us.
• Conducted surveys calling out to clients for the company when requested
• Trained agents on any new update to softwares or process.
• Team player in assisting others whenever in need.

- Provided excellent customer service by greeting and serving customers in a friendly and efficient manner.

- Prepared and served ice cream, milkshakes, sundaes, and other frozen desserts following company recipes and portion control guidelines.

- Handled cash, processed payments, and maintained accuracy in the cash register.

- Ensured cleanliness and sanitation of the shop, including food preparation areas, seating areas, and equipment.

- Assisted with inventory management by restocking supplies and reporting shortages to the manager.

- Trained new team members on shop procedures, customer service, and product preparation.

- Resolved customer complaints and ensured high levels of customer satisfaction.

- Responsibility of opening and closing store on my own.

- Responsibility of calculating the earning of the day and putting a percentage deposited into company bank.

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• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies,.
• Managed returns, exchanges and refunds in accordance with store policy.
• In charge of opening and closing