Kinzie Deno
San Diego,USA
Summary
Motivated and skilled individual with over 9 years of dedicated customer service and patient care management seeking a Front Desk position. Maintaining an elite level of professionalism, patience and efficiency to strive in helping others to reach their goals.
Overview
11
11
years of professional experience
Work History
Front Desk Coordinator and RDA
Stag Dental
Kingsley, MI
02.2025 - Current
- -Demonstrated ability to effectively manage patient scheduling, financial transactions, and insurance verification and billing codes
- -Proficiently managed patients records and other confidential data following all HIPAA regulations
- -Cross-trained in front and back office, providing flexibility to increase productivity and maintain flow of workplace
Lead RDA
Prosthodontic Specialists
San Diego, CA
08.2022 - 12.2024
- -Outstanding communication with team members and patients
- -Assisting several specialists in prosthodontic, periodontal, and all general procedures
- -Instructing patients on oral hygiene and post operative procedures
- -Sterilizing and preparing operatories for procedures
Lead RDA
4s Pediatric Dentistry
San Diego, CA
10.2021 - 07.2022
- -Overseen and instructed new dental assistants on office policies and protocols
- -Excellent patient management and building good rapport
- -Sterilizing and preparing operatories for procedures
RDA
D’angelo/Hoffman/Olson
La Jolla, CA
05.2020 - 06.2021
- -Delivering quality and compassionate care to each patient
- -Assisting the doctor in all restorative procedures
- -Taking high quality radiographs and panoramics on patients
Lead RDA
Town Center Dentistry
Rancho Bernardo, CA
11.2018 - 05.2020
- -Maintaining best patient care and handling insurances and patient appointments
- -Assisting the doctor and all back office procedures and front office experience
- -Placing all orders and inventory of dental materials
Front Desk Sales and Customer Service Associate
Massage Envy
Poway, CA
02.2018 - 01.2019
- -Establish relationships with members and new guests to grow and retain client base
- -Driving member retention through outreach via phone and email to current members
- -Providing outstanding customer service
Teller
Wells Fargo
Scripps Ranch, CA
03.2017 - 12.2017
- -Achieving proper compliance and accurate executive level reporting
- -Maintaining high levels of accuracy and efficiency while reaching branch goals
- -Processing customer deposits, withdrawals, and financial needs
Hostess/Server
Rene’s Cantina and Grill
Poway, CA
10.2014 - 03.2017
- -Quickly developing customer relationships
- -Remaining level-headed and professional in stressful situations with well-developed people skills
- -Suggesting certain menu options based upon customer interests and upselling
Education
Dental Assistant Diploma - undefined
Brightwood College
Vista, CA04.2018
Dental Hygiene Major
Palomar College
San Marcos, CA08.2017
Skills
- Building Rapport
- Upselling services
- Flexible and goal oriented
- Proficient communicator
Timeline
Front Desk Coordinator and RDA
Stag Dental
02.2025 - Current
Lead RDA
Prosthodontic Specialists
08.2022 - 12.2024
Lead RDA
4s Pediatric Dentistry
10.2021 - 07.2022
RDA
D’angelo/Hoffman/Olson
05.2020 - 06.2021
Lead RDA
Town Center Dentistry
11.2018 - 05.2020
Front Desk Sales and Customer Service Associate
Massage Envy
02.2018 - 01.2019
Teller
Wells Fargo
03.2017 - 12.2017
Hostess/Server
Rene’s Cantina and Grill
10.2014 - 03.2017
Dental Assistant Diploma - undefined
Brightwood College
Dental Hygiene Major
Palomar College