Kinzie Deno
San Diego ,CA
Summary
Dental front office and support professional with strong skills in patient intake, treatment coordination, and administrative accuracy. Coordinates schedules, maintains digital charts, and confirms insurance details before appointments, bringing clear communication, dependable follow-through, and efficient support to busy healthcare teams.
Overview
12
12
years of professional experience
Work History
Front Office Treatment Coordinator
The Dentistry Collective
San Diego, CA
10.2025 - Current
- -Managed full patient experience from check-in to care delivery, clarifying treatment costs and aligning patients with flexible payment options like CareCredit and Sunbit for affordability.
- -Verified insurance coverage and calculated out-of-pocket costs prior to appointments, fostering clear financial communication that eliminated billing surprises and established immediate patient trust.
- -Coordinated daily front-office operations by optimizing provider schedules and streamlining patient flow, minimizing wait times while maintaining accurate and HIPAA-compliant digital charts.
Front Desk Coordinator and RDA
Stag Dental
Kingsley, MI
02.2025 - 07.2025
- -Managed patient scheduling, financial transactions, and insurance verification to ensure seamless service delivery
- - Proficiently managed patients records and other confidential data following all HIPAA regulations
- -Cross-trained in front and back office roles to enhance operational flexibility and maintain workflow efficiency
Lead RDA
Prosthodontic Specialists
San Diego, CA
08.2022 - 12.2024
- -Assisted specialists in prosthodontic, periodontal, and general procedures to enhance patient outcomes
- -Instructed patients on oral hygiene and post-operative care to promote recovery and oral health
- -Sterilizing and preparing operating rooms for procedures
- -Communicated effectively with team members and patients to ensure clarity and understanding
Lead RDA
4s Pediatric Dentistry
San Diego, CA
10.2021 - 07.2022
- -Trained new dental assistants on office policies and protocols, ensuring adherence to standards and enhancing team readiness
- -Developed rapport with patients, fostering trust and improving patient satisfaction
- -Sterilized and prepared operating rooms for procedures, maintaining a safe and efficient environment
RDA
D'angelo/Hoffman/Olson
La Jolla, CA
05.2020 - 06.2021
- -Assisted doctor in restorative procedures to ensure optimal patient outcomes
- -Captured high-quality radiographs and panoramic images to support accurate diagnosis
- -Delivered compassionate, patient-centered care to enhance patient experience
Lead RDA
Town Center Dentistry
Rancho Bernardo, CA
11.2018 - 05.2020
- -Ensured optimal patient care while managing insurance claims and scheduling appointments
- -Assisted doctor with back office procedures and supported front office operations
- -Managed inventory orders for dental materials, ensuring availability and readiness for patient procedures
Front Desk Sales and Customer Service Associate
Massage Envy
Poway, CA
02.2018 - 01.2019
- -Drove member retention through proactive outreach via phone and email to current members
- -Established relationships with members and new guests to enhance client growth and retention
- Delivered exceptional customer service through attentive and personalized interactions with clients
Teller
Wells Fargo
Scripps Ranch, CA
03.2017 - 12.2017
- -Processed customer transactions, including deposits and withdrawals, enhancing customer experience at branch location
- -Achieved accuracy and efficiency in meeting branch goals
- -Ensured compliance and produced accurate executive-level reports
Hostess/Server
Rene's Cantina and Grill
Poway, CA
10.2014 - 03.2017
- Recommended menu items to elevate customer dining experience and drive sales
- - Maintained composure and professionalism in high-pressure situations to ensure customer satisfaction
- -Cultivated strong customer relationships to foster repeat business
Education
Dental Assistant Diploma -
Brightwood College
Vista, CA04-2018
Dental Hygiene Major -
Palomar College
San Marcos, CA08-2017
Skills
- Patient scheduling optimization
- Insurance processing
- Patient care coordination
- Administrative support
- Effective communicator
- Relationship development
- Detail-oriented approach
- Sales enhancement
Timeline
Front Office Treatment Coordinator
The Dentistry Collective
10.2025 - Current
Front Desk Coordinator and RDA
Stag Dental
02.2025 - 07.2025
Lead RDA
Prosthodontic Specialists
08.2022 - 12.2024
Lead RDA
4s Pediatric Dentistry
10.2021 - 07.2022
RDA
D'angelo/Hoffman/Olson
05.2020 - 06.2021
Lead RDA
Town Center Dentistry
11.2018 - 05.2020
Front Desk Sales and Customer Service Associate
Massage Envy
02.2018 - 01.2019
Teller
Wells Fargo
03.2017 - 12.2017
Hostess/Server
Rene's Cantina and Grill
10.2014 - 03.2017
Dental Assistant Diploma -
Brightwood College
Dental Hygiene Major -
Palomar College