Kiona Clary
Canton
Summary
Hardworking and reliable employee with proven history of accuracy, efficiency and punctuality, as well as great attention to detail and organization skills while providing excellent customer service. Works well within team settings, and is eager to learn new tasks and skills, as well as build new relationships within the community.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Community Financial Systems Inc
Canton, NY
04.2023 - Current
- Managed high-volume inbound calls and addressed customer inquiries effectively.
- Provided accurate information regarding products and services to customers.
- Utilized call center software to log interactions and update customer records.
- Trained new staff on company policies and call handling techniques.
- Updated customer accounts, addresses and contact information within call management databases.
- Navigated through computer systems to review information and respond appropriately to callers.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
Cashier
Bessette’s Bottles and Beverage/Bessette’s Liquor
Canton
10.2021 - 04.2023
- Completed daily tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Verified customer age requirement for alcohol or tobacco purchases.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Shift Manager
KFC Restaurant
Potsdam
01.2019 - 09.2021
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Managed daily cash intake by counting out registers and tabulating profits.
- Directed and led employees and team members on effective operations, methods and procedures.
- Helped employees accomplish tasks during peak periods.
- Handled customer complaints, questions and inquiries.
- Cross-trained in every store role to maximize operational knowledge.
Education
High School Diploma -
HC Williams Senior High
Canton, NY06.2018
Skills
- Active Listening
- Conflict Resolution
- People Skills
- Good Work Ethic
- Friendly, Positive Attitude
- Supervision & Leadership
- Organizational Skills
- Computer Skills
- Basic Math
- Flexible Schedule
- Relationship Building
Timeline
Customer Service Representative
Community Financial Systems Inc
04.2023 - Current
Cashier
Bessette’s Bottles and Beverage/Bessette’s Liquor
10.2021 - 04.2023
Shift Manager
KFC Restaurant
01.2019 - 09.2021
High School Diploma -
HC Williams Senior High