Summary
Overview
Work History
Education
Skills
Certification
Education and Training
Timeline
Generic

Kiona Johnson Turner

Houston,TX

Summary

Results-driven tax preparation professional with a proven track record of completing accurate and efficient tax returns. Hands-on training in a fast-paced tax services office has equipped with skills to prepare federal, state, and local tax returns, conduct tax planning and research. Extensive knowledge of tax regulations and accounting pronouncements. Eager to leverage 10 years of experience preparing state and federal tax returns for diverse clients, known for practicality, adaptability, and strong communication skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Cordova Dental Center
Pensacola, FL
02.2022 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Handled inbound and outbound calls concerning patient accounts.
  • Confirmed insurance coverage and processed payments. Provided payment plan options to patients.

Tax Preparer

Jackson Hewitt
Pensacola, FL
08.2020 - 04.2024
  • Filed electronically through approved software programs.
  • Maintained accurate records of all client transactions and filings.
  • Assisted customers with any questions they had about their taxes or filing status.
  • Compiled data from clients to accurately complete tax forms.

Store Clerk

Emmons
Pensacola, FL
03.2010 - 12.2020
  • Processed various payment methods including cash, checks, and cards.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Managed transactions through cash register and POS system for various payment methods.
  • Managed cash transactions and issued exact change.

Education

Escambia High School
Pensacola, FL

Skills

  • Benefits Documentation
  • Corporate Tax Preparation
  • Tax Advising
  • Document preparation
  • Typing
  • Phone handling

Certification

i also have a safe serve certificate and also have my tax preparation license

Education and Training

other

Timeline

Customer Service Representative

Cordova Dental Center
02.2022 - 03.2025

Tax Preparer

Jackson Hewitt
08.2020 - 04.2024

Store Clerk

Emmons
03.2010 - 12.2020

Escambia High School
Kiona Johnson Turner