Kiona Longino
Monticello,MS
Summary
Accomplished Patient Care Technician with a proven track record at Sacred Hearts Home Care, adept in vital signs monitoring and offering exceptional support to nursing staff and patients. Excelled in high-pressure environments, enhancing patient satisfaction and loyalty through empathetic service. Skilled in CPR/AED, showcasing a blend of technical proficiency and compassionate care.
Overview
3
3
years of professional experience
Work History
Patient Care Technician
Sacred Hearts Home Care
12.2024 - 02.2025
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Customer Service Representative
SaviLinx
11.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Direct Support Professional Caregiver
Mississippi Adolescent Center
10.2021 - 02.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Education
Graduate Certificate - Practical Nursing
Copiah-Lincoln Community College
Natchez, MSAssociate Of Arts And Sciences - General Studies
Jones County Junior College
Ellisville, MS05.2022
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Feeding assistance
- Certified in CPR/AED
Timeline
Patient Care Technician
Sacred Hearts Home Care
12.2024 - 02.2025
Customer Service Representative
SaviLinx
11.2024 - 12.2024
Direct Support Professional Caregiver
Mississippi Adolescent Center
10.2021 - 02.2023
Graduate Certificate - Practical Nursing
Copiah-Lincoln Community College
Associate Of Arts And Sciences - General Studies
Jones County Junior College
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