Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kiondi Martin

Kiondi Martin

Houston,TX

Summary

Proven Life Insurance Agent at Primerica, adept in insurance policy sales and building robust client relationships. Excelled in client service, achieving significant sales growth through strategic upselling and underwriter collaboration. Skilled in client account management, demonstrated by retaining and expanding customer base. Cultivated a strong record of client satisfaction and loyalty, leveraging active listening and empathy.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Life Insurance Agent

Primerica
05.2024 - Current
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
  • Maintained up-to-date knowledge of industry regulations, trends, and products to best serve client needs.

Customer Service Representative

Foundever
11.2023 - 04.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Cook Shift Leader

Smashburger
01.2024 - 03.2024
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
  • Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
  • Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
  • Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
  • Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
  • Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.

Crew Member Cook

Rolling Dough Inc
11.2022 - 09.2023
  • Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
  • Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Prepared food items according to recipe to drive quality and consistency.
  • Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of the kitchen and service areas functioned smoothly.
  • Demonstrated attention to detail while assembling meals according to specific customer requests or dietary restrictions.
  • Trained new crew members on proper cooking techniques, food safety practices, and company policies.
  • Assisted with inventory management, ensuring adequate stock levels for uninterrupted service.

Crew Member

KBP Foods
07.2021 - 10.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

N/a - N/a

Elsik High School
Houston Tx
06.2023

Skills

  • Insurance policy sales
  • Building relationships
  • Client service
  • Client account management
  • Upselling strategies
  • Underwriter collaboration
  • Appointment scheduling
  • Cold calling
  • Insurance sales strategy

Certification

  • Licensed Insurance Agent/Broker - State Department of Insurance.

Timeline

Life Insurance Agent

Primerica
05.2024 - Current

Cook Shift Leader

Smashburger
01.2024 - 03.2024

Customer Service Representative

Foundever
11.2023 - 04.2024

Crew Member Cook

Rolling Dough Inc
11.2022 - 09.2023

Crew Member

KBP Foods
07.2021 - 10.2021

N/a - N/a

Elsik High School

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Kiondi Martin