Kiora Baker
Austin,TX
Summary
Enthusiastic, highly motivated student with proven leadership capabilities, who likes to take initiative and seek out new challenges. A sociable and passionate team player looking to join a team and become a vital asset.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Marbridge Foundation
06.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Enhanced individualized support by developing personalized care plans for clients with intellectual disabilities.
- Collaborated closely with healthcare professionals to coordinate medical care for clients with complex health needs or concerns.
- Observed each team member to carry out duties and provided constructive criticism.
- Evaluated employee performance regularly, offering constructive feedback and identifying opportunities for growth or additional training needs.
Toddler Teacher
Leaps N Bounds
01.2022 - 06.2022
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Customer Service Representative WFH
Teleperformance
01.2020 - 01.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided benefits and eligibility of patients for doctors/providers.
- Checked CPT codes to see if preauthorizations, precertifications, predeterminations, or referrals needed.
Customer Service Advocate
GC Services
11.2018 - 12.2019
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided accurate, satisfactory answers to their inquires and concerns.
- De-escalated situations involving unsatisfied customers, offering assistance and support.
- Reviewed customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.
Customer Service Representative
Teletech
02.2018 - 11.2018
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Mail order pharmacy
- Managed large amounts of inbound and outbound calls in a timely matter
- Identified customer needs, clarify information, research issues and provide solutions and/or alternatives.
Education
Associate of Science - Nursing
Austin Community College
Austin, TX12.2025
High School Diploma -
Robert M Shoemaker High School
Killeen, TX11.2017
Skills
- Leadership
- Skill Management
- Problem Solving
- Communication
- De-escalation
- Organization
- Critical Thinking
- Adaptability
Timeline
Shift Supervisor
Marbridge Foundation
06.2022 - Current
Toddler Teacher
Leaps N Bounds
01.2022 - 06.2022
Customer Service Representative WFH
Teleperformance
01.2020 - 01.2022
Customer Service Advocate
GC Services
11.2018 - 12.2019
Customer Service Representative
Teletech
02.2018 - 11.2018
Associate of Science - Nursing
Austin Community College
High School Diploma -
Robert M Shoemaker High School
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