Kiowanna Williams
Chicago,IL
Summary
Dedicated customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of incoming and outgoing calls. Exceptional working under pressure, with strong organizational skills, to multitask and build relationships. Along with excellent time management and problem -solving skills. Looking for a new role where hard work and dedication will be highly valued.
Overview
23
23
years of professional experience
Work History
Mail Handler
United States Postal Service, USPS
10.2021 - Current
- Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
- Ensured timely delivery of mail by loading and unloading multiple trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Minimized errors in mail distribution, carefully examining labels and barcodes to ensure accurate routing.
- Safeguarded confidential information through diligent adherence to security protocols while handling sensitive documents or packages.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Utilized automated equipment for faster sorting, and increasing accuracy rates for processing over 5,000 packages an hour
Courier
FedEx Express
10.2016 - 12.2023
- Loading, unloading, sorting of parcel and Quality Assurance(QA)
- Used mobile computer to upload time, delivery and shipment information into company website or database
- Documented pickups, deliveries and submitted reports after shift.
- Scanned inbound and outbound packages to sort for destination.
- Walked, and drove vehicles to reach destinations and deliver packages and documents
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Enhanced customer satisfaction through timely deliveries and professional communication to over 60 customers a day.
Cashier/Assistant Scan Coordinator
Jewel
11.2000 - 09.2020
- Service over 300 customers on a daily basis to a diverse population
- Utilize customer service relationship skills through daily monetary transactions
- Assessed job sites to determine work needed
- Reviewed and corrected data sent to various retail point-of-sale systems
- Promoted safe working conditions by monitoring safety procedures and equipment
- Completed or assisted with difficult or skilled tasks.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors
Education
Bachelors of Applied Science - Criminal Justice
06.2010
Skills
- Customer Service
- Issue and Complaint Resolution
- Organizational Skills
- Transaction Processing
- Inbound and Outbound Calling
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Multitasking and Prioritization
- Handling and Sorting Mail
- (Equipment) Operation
- Computer Literacy
- Customer Data Confidentiality
Accomplishments
- Conferences/Seminars/Workshops120th Annual Convention of the American Psychological Association Orlando, FL Aug 2012
- Faces of Violence Workshop Chicago, IL Apr 2012
- Cultural Impact Conference 2012 “Creativity: Pathway to Empowerment and Change” Chicago, IL Jan 2012
- Forensic Seminar for Capital Defense Attorneys Chicago, IL February 2010
Timeline
Mail Handler - United States Postal Service, USPS
10.2021 - Current
Courier - FedEx Express
10.2016 - 12.2023
Cashier/Assistant Scan Coordinator - Jewel
11.2000 - 09.2020
Westwood College - Bachelors of Applied Science, Criminal Justice
Similar Profiles
Tia BrownTia Brown
Clerk at United States Postal Service, USPSClerk at United States Postal Service, USPS
Stormi MayberryStormi Mayberry
Sales Services Distribution Clerk at United States Postal Service, USPSSales Services Distribution Clerk at United States Postal Service, USPS
SAGAR DASSAGAR DAS
Postmaster at United States Postal Service, USPSPostmaster at United States Postal Service, USPS
James BridgesJames Bridges
Supervisor Of Customer Service (SCS) at United States Postal Service, USPSSupervisor Of Customer Service (SCS) at United States Postal Service, USPS
PAMELA C. BOWERS, LCSWPAMELA C. BOWERS, LCSW
Clinical Therapist at Desired Solutions & MoreClinical Therapist at Desired Solutions & More