Mitchell One
Kip Schultz
Sioux Falls,SD
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
34
34
years of professional experience
Work History
General Manager
41st Street Automotive
06.2015 - 04.2024
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
Tire Sales Manager
Big O Tires & Service Center
01.1995 - 05.2020
- Merchandised tire displays and automotive products, maintaining clean and professional tire bay and waiting area.
- Coordinated recruiting drives and sought new, skilled employees to increase productivity and customer satisfaction.
- Observed day-to-day operations for streamlining and cost-cutting opportunities without negatively affecting employees or customers.
- Organized regular training sessions for staff on product knowledge, sales techniques, and customer service skills.
Automotive Service Advisor
Graham Tire Company - South Dakota & Nebraska
02.2007 - 06.2015
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Service Advisor
Billion GMC
05.2000 - 02.2007
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Automotive Technician
Tires Plus
05.1990 - 01.1995
- Maintained up-to-date knowledge of industry best practices through continuous education and professional development opportunities.
- Enhanced customer satisfaction by providing timely and accurate diagnostic assessments of vehicle issues.
- Increased repeat business by delivering exceptional customer service and building relationships with clients.
- Maintained an excellent attendance record, consistently arriving on time and fully prepared to contribute to team success each day.
Education
Associate of Science - Automotive Technology
Mitchell Technical Institute
Mitchell, SD05.1990
High School Diploma -
Wessington Springs High School
Wessington Springs, SD05.1988
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Timeline
General Manager
41st Street Automotive
06.2015 - 04.2024
Automotive Service Advisor
Graham Tire Company - South Dakota & Nebraska
02.2007 - 06.2015
Service Advisor
Billion GMC
05.2000 - 02.2007
Tire Sales Manager
Big O Tires & Service Center
01.1995 - 05.2020
Automotive Technician
Tires Plus
05.1990 - 01.1995
Associate of Science - Automotive Technology
Mitchell Technical Institute
High School Diploma -
Wessington Springs High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Software
Quick Books
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