Kipp Meleen
Saratoga Springs,UT
Summary
Experienced manager and analytical problem-solver with a talent for team building, leadership, and motivation. Possesses excellent customer relations aptitude and strong relationship-building skills. Utilizes independent decision-making skills and sound judgment to positively impact company success. Demonstrated a customer-focused approach throughout a successful 20-year career in the Telecom sector. Dynamic and successful in applying Project Management and Lean Six Sigma skills in busy business environments. Background in data analysis and SQL programming enables me to create and implement insights from data. Fostered an open culture that encourages the free exchange of information throughout my career. Seeking new professional challenges with a growth-oriented company.
Overview
25
25
years of professional experience
Work History
Senior Manager Business Transformation
Verizon Wireless
07.2015 - Current
- Primary responsibilities include project management and Lean Six Sigma process improvements as a member of Verizon’s elite business transformation organization individually contributing more than $50M in transformational benefits annually
- Delivering projects that improve the finance organizations bottom line utilizing and championing DMAIC and Agile methodologies
- Leading, motivating, and managing large cross functional project teams in all aspects of analysis, planning, and implementation of process change and evaluation
- Setting and driving project timelines, ensuring all deliverables are met and complete on time, managing up to 10 major initiatives at one time
- Autonomously devising solutions to complex business problems through data analysis and use of Lean Six Sigma methodologies.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
District Sales / Operations Manager
Verizon Wireless
08.2008 - 07.2015
- Key member of multiple project initiatives and pilots to develop new programs and set direction for the organization's 2,200 retail store location
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Implemented a coaching philosophy that focused on real-time feedback through multiple daily quick coaching sessions that helped shape sales rep behavior and drove the district to one of the top performing teams in the Verizon West Area
- Built financial models and business cases to determine best opportunities for expansion and growth opportunities
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Director of Sales
Rural Cellular Corporation
01.2000 - 07.2008
- Leader for all sales channels and sales teams in the NW Region
- Responsible for P&L, top line growth, budget, and regional strategic initiatives
- Responsibility for the results of 16 retail sales locations, 12 B2B and Government sales professionals, and an indirect distribution channel of more than 50 locations
- Developed and managed a $12M annual budget with responsibility of delivering more than $50M in annual revenue
- Designed successful sales techniques / strategies from customer and market feedback - Customized and piloted a 5 step sales program that helped the Northwest Region become the top performing market within Rural Cellular Corporation.
- Expanded client base through effective prospecting, networking, and referrals.
- Enhanced collaboration between departments such as finance, operations, and marketing for seamless execution of initiatives aimed at boosting growth rates.
- Boosted sales revenue by implementing strategic plans and targeting high-potential accounts.
- Analyzed sales trends and implemented necessary adjustments to maximize profitability.
Education
Master of Arts - Organizational Management -
Concordia University
St. Paul, MNBachelor of Arts - Organizational Management -
Concordia University
St. Paul, MNSkills
- Strong project management skills including planning, monitoring, and controlling programs and resources
- Confident and persuasive presentation skills with an ability to provide succinct messages to senior leadership
- Ability to realize the real potential of a diverse team of sale professionals remotely leveraging telecommunication and distance learning technologies to coach, monitor, and mentor
- Highly adaptable to change and the ability to work quickly to accomplish results in an ever changing and competitive sales environment
- Telecom industry veteran with a strong understanding of wireless infrastructure, devices, and business processes More than 20 years of networking associations across telecom and related organizations
- Entrepreneurial background with a history of starting successful new businesses with limited resources
References
- Chris Elison, Project Manager - Water Rights Conservancy, 801-768-2895, Chrelison@gmail.com
- Rich Gramse, Budget Director - Brad Hall Fuel, 801-389-3728, Gramse22@gmail.com
- Sue Melone, Business Consultant - Insperity, 503-830-9515, Sue@boldtrek.com
Timeline
Senior Manager Business Transformation
Verizon Wireless
07.2015 - Current
District Sales / Operations Manager
Verizon Wireless
08.2008 - 07.2015
Director of Sales
Rural Cellular Corporation
01.2000 - 07.2008
Master of Arts - Organizational Management -
Concordia University
Bachelor of Arts - Organizational Management -
Concordia University
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