Kippie Castronovo

• Direct all operations of a licensed assisted living community serving 70 residents.
• Ensure compliance with state licensing regulations, company policies, and healthcare standards, maintaining successful survey outcomes.
• Lead and mentor department heads including nursing, life enrichment, culinary, maintenance, housekeeping, and sales teams.
• Manage annual operating budgets, controlling expenses while maximizing revenue opportunities.
• Develop and implement strategies that improve occupancy rates and resident retention.
• Foster a culture of exceptional customer service, resulting in high resident and family satisfaction.
• Oversee hiring, onboarding, performance management, and staff development initiatives to support employee engagement and retention.
• Collaborate with sales teams to conduct tours, community outreach, and marketing initiatives that drive census growth.
• Coordinate emergency preparedness plans and ensure resident safety protocols are consistently followed.
• Build strong relationships with residents, families, physicians, referral sources, and community partners.

• Responsible for daily operations of a 160-unit RCFE within compliance with state regulations.
• Revenue building budget compliance – increased operating profit from 0.8% to an average of 29.1%.
• Community Relations – increased occupancy from 82% to 92%.
• Ensuring the safety and well-being of residents and employees

Business Office Director

• Manage the operations of the business office, including accounts payable, accounts receivable, payroll, hiring and human resources.
• Ensure the accuracy of financial reports and prepare monthly statements for residents
• Coordinate and supervise the work of support staff in the business office
• Developing and implementing procedures to ensure the effectiveness and efficiency of the business office

• Developed menu plans and nutritional standards for all meals served
• Responsible for overseeing the ordering, storage, and preparation of all food items
• Monitored and maintained quality control to ensure food safety and freshness
• Created and managed budget to ensure maximum efficiency and cost control
• Tracked and monitored inventory to ensure adequate supplies and product availability

• Ensured compliance with company policies, regulations and safety protocols
• Opened and trained new management across the United States
• Covered General Managers vacations

• Expertise in managing and motivating teams, developing strategic plans, and leading change initiatives
• Highly organized and efficient with the ability to manage multiple tasks simultaneously
• Experienced in developing, monitoring and controlling budgets, as well as ensuring regulatory compliance
• Over 8 years of successful experience as a Catering Manager in the business services industry