Kippy Clark
Phoenix,AZ
Summary
Strategic Account Executive with proven success increasing sales and revenue through developing loyal account relationships. Articulate communicator with exceptional negotiation skills. Known for understanding customer needs and delivering effective solutions.
Overview
14
14
years of professional experience
Work History
Account Executive
Henry Schein One
Phoenix, AZ
04.2023 - Current
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
- Identified potential new customers through research of industry trends and competitive analysis.
- Generated weekly reports on sales performance against targets for upper management review.
- Performed product demos at conferences, meetings, seminars, or other venues as necessary.
- Advised customers on best practices regarding product usage or maintenance procedures.
Customer Support Supervisor
CareStack
Kissimmee, FL
05.2022 - 04.2023
- As a customer service specialist, I have grown and trained hard to learn a startup software for dentistry
- My background in dentistry has been a great asset to my growth and potential
- I learned the software inside and out and I am able to assist with our clients with any questions they may have
- Working with my team and new hires to train them in their craft
- I assist with clients via Screen share, phone calls, emails, and chats
- Communicating to engineering team via Jira if we have any tech issues that need to be resolved
- Assisting clients with proper workflows for their success
- Handled emails, inbound calls, and outbound calls
- Assisted customers with questions or technical issues
- Interacted with customers through live chat
- Managed customer accounts
- Assisted with technical support duties
- Handling my client accounts with outstanding Jira tickets
Regional Manager
Jet Dental
Lehi, UT
07.2021 - 06.2022
- In this Regional manager position I made more sales than anyone in the company
- Flew to other states to train new Regional Managers to become successful for the company
- Making Florida the number one in sales by marketing and business strategies
- Some of my main responsibilities in this position are: Serviced over 15 corporate accounts, maintaining top client satisfaction retention and referrals via quality support and efforts
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments
- Coordinated execution and improvement of daily dental office practices
- Hired, trained and monitored new office employees and took corrective action when necessary
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Practice Administrator
Brandon Smiles
Brandon, FL
12.2020 - 01.2021
Practice Administrator
Easy Street Dental
Ocala, FL
01.2018 - 12.2020
Practice Administrator
Dental Team Of Ocala
Ocala, FL
12.2014 - 01.2018
Receptionist
Marion Dental Group
Lady Lake, FL
12.2010 - 01.2014
Education
High School -
Eustis High School
01.2010
Skills
- Data Analysis
- Needs Assessment
- Territory Management
- Lead Generation
- Revenue Generation
- Pipeline Management
- Sales Strategies
- Sales Quota Achievement
- Client Relationship Building
- Negotiation Skills
- Account oversight
- Written and verbal communication
- Problem-solving aptitude
Affiliations
When I am not working I am hanging with my dogs and my partner. We are always out in the sun by the pool, on a hike, or grilling something yummy! I enjoy reading and inspirational podcasts!
Accomplishments
- 100% quota 3 years running
- Presidents Club Recipient
- Account Executive promotion within a year with current company
References
References available upon request.
Timeline
Account Executive
Henry Schein One
04.2023 - Current
Customer Support Supervisor
CareStack
05.2022 - 04.2023
Regional Manager
Jet Dental
07.2021 - 06.2022
Practice Administrator
Brandon Smiles
12.2020 - 01.2021
Practice Administrator
Easy Street Dental
01.2018 - 12.2020
Practice Administrator
Dental Team Of Ocala
12.2014 - 01.2018
Receptionist
Marion Dental Group
12.2010 - 01.2014
High School -
Eustis High School
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