Kira D'Agostino
Brighton,MI
Summary
Reliable and upbeat Individual who is successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
9
9
years of professional experience
Work History
Sales Associate
PureBuds LLC
08.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Vendor
Mid Knight Express Oil Company
02.2023 - 06.2023
- Communicate and maintain confident relationships with industry partners and dispensary business owners for continued support of house brands and products.
- Travel to various events, grand-openings, and pride events to promote professional, well-maintained image,
- Maintained accurate records on all transactions, payments, and correspondence with vendors, ensuring transparency and compliance.
- Recorded merchandise levels and frequently purchased products to reorder appropriate amounts.
- Displayed and promoted products at industry events to drive brand awareness and increase sales.
Sales Associate
High Profile
06.2022 - 01.2023
- Assisted clients while purchasing various cannabis products ranging from CBD, concentrates, flower, edibles, and vape cartridges. One of High Profile's top sellers for multiple consecutive weeks.
- Researched market trends and prices during off hours to allow for the highest quality of customer service.
- Independent worker known for being autonomous about completing tasks, cleaning, and organization.
- Organized inventory to ensure store remained CRA compliant. Maintained a clean, well organized environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Sales Associate
Skymint Premium Cannabis
04.2021 - 02.2022
- Assisted customers with recommendations to suit their needs and desired end goal.
- Organized and maintained COVID-19 friendly environment to keep staff and customers safe.
- Worked with a spectrum of cliental from college students to senior citizens. I enjoyed the variety because it always allowed for new experiences.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Sales Associate
Skymint Premium Cannabis
08.2020 - 04.2021
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Barista
Biggby Coffee
10.2017 - 02.2018
- Shift leader that maintained clean and organized atmosphere.
- Charged with handling and counting money drawer at close and open to ensure it was balanced.
- Customer approval was top priority, and I ensured everyone who entered felt welcome and satisfied.
- Managed employees and tasks to ensure maximum work efficiency. Kept spirits high by listening to all critiques and suggestions made.
Retail Sales Associate
Plato's Closet
06.2015 - 08.2016
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Utilized upselling techniques to promote additional products and increase sales.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Bachelor of Science - Communications
Grand Valley State University
Allendale, MI04.2022
High School Diploma -
Pinckney Community High School
Pinckney, MI06.2016
Skills
- Reliable and Responsible
- Punctual
- Strong Communication and Interpersonal Skills
- Detail-Oriented
- Self-Motivated and Independent
- Adaptable and Flexible
- Excellent Written and Verbal Communication
- Honest and Ethical
- Security Practices
- Strong Product Knowledge
- Engaging with Diverse Customers
- Safety and Cleanliness Standards
- Computer Proficiency and Microsoft Office
- Strong critical thinking skills
References
- Katie Stevens/ Manager at Quest (734)-787-5920
- Desean Knight/ Supervisor for MKX Team (313)-205-1388
- Rebecca Newton/ Assistant Store Manager High Profile (517)-331-4238
- Kristin/ Biggby Coffee Store Owner (517)-896-1312)
Timeline
Sales Associate
PureBuds LLC
08.2023 - Current
Vendor
Mid Knight Express Oil Company
02.2023 - 06.2023
Sales Associate
High Profile
06.2022 - 01.2023
Sales Associate
Skymint Premium Cannabis
04.2021 - 02.2022
Sales Associate
Skymint Premium Cannabis
08.2020 - 04.2021
Barista
Biggby Coffee
10.2017 - 02.2018
Retail Sales Associate
Plato's Closet
06.2015 - 08.2016
Bachelor of Science - Communications
Grand Valley State University
High School Diploma -
Pinckney Community High School
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