Kira Dean
Plymouth,MA
Summary
Positive role model that is hard-working and committed to providing high-quality service by listening to customers and responding quickly to satisfy needs. Upbeat and friendly customer advocate with 5 years of customer experience. Talented multitasker with good prioritization, planning and conflict resolution skills. A dedicated worker who is friendly and attentive with passion for customer support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Associate
Walgreens
02.2023 - 06.2023
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Recommended items to customers based on specific needs and explained features and benefits.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Processed purchases and handled payment transactions using POS system.
- Handled difficult customer situations.
Sales Associate
T.J. Maxx
04.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Prepared merchandise for sales floor by pricing or tagging.
- Trained new employees in an effective manner.
Server/Cashier
Two Brother's Pizza & Mexican
07.2020 - 02.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Market Basket
04.2019 - 04.2020
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card and check transactions to complete customer purchases.
Education
Bachelor of Science - Psychology
Bridgewater State University
Bridgewater, MA2026
High School Diploma -
Sandwich High School
East Sandwich, MA06.2022
Skills
- Customer Service
- Merchandise Restocking
- POS System Operation
- Cleaning and Sanitizing
- Training and Mentoring
- Order Taking
- Customer Complaint Resolution
- Cash Handling
Certification
Certified Babysitting License
Timeline
Customer Associate
Walgreens
02.2023 - 06.2023
Sales Associate
T.J. Maxx
04.2022 - 08.2022
Server/Cashier
Two Brother's Pizza & Mexican
07.2020 - 02.2022
Cashier
Market Basket
04.2019 - 04.2020
Bachelor of Science - Psychology
Bridgewater State University
High School Diploma -
Sandwich High School
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