Kira Flynn
Relocating To Bluffdale,UT
Summary
Experienced spa professional with a passion for providing exceptional customer service and creating memorable experiences, and improving their day to day life for Guest.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
5
5
years of professional experience
6
6
Years of Customer Service
2
2
years of post-secondary education
2
2
Years Of Forbes 5 star experience
Work History
SPA SPECIALIST
Marriott
07.2023 - Current
- Warmly welcomed over 100 guests per shift, coordinated check-in, and properly collected payment methods up to Forbes standards
- Operated Phone reservations, and facilitated over 30 calls a day, with clients
- Improved efficiency by implementing tailored solutions for unique client needs.
- Conducted detailed analysis to identify and resolve complex issues.
- Maintained an organized, clean, professional work space and waiting area
- Provided excellent customer service with a helpful and friendly attitude
CREW MEMBER
Dunkin Donuts
08.2022 - 07.2023
- Operated Drive through services including taking orders, handling payment, and food delivery in a prompt but friendly manner
- Mastered POS systems to handle payments ranging from $3,000 to $5,000 per shift
- Prepared raw food materials to cook over30 menu items to feed 1000-3000 customers/day
- Provided customer service that resulted in many high compliments from customers
- Trained many members of the team, who are now exceptional workers, and work across many locations within Arizona
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Cold Line
Freddy's Steakburgers and Custard
02.2020 - 12.2020
- Prepared customized orders with attention to detail, accommodating specific guest preferences or needs without compromising quality standards.
- Sustained high levels of cleanliness throughout the workspace, adhering to strict health code regulations and company policies.
- Supported management initiatives by participating in training sessions aimed at improving overall team performance.
- Streamlined food assembly procedures by organizing ingredients strategically for quick access during busy periods.
Education
Laser Certification -
SAA Laser Institute
Mesa, Arizona 05.2023 - 06.2023
High School Diploma -
Dobson High School
Mesa, Arizona 08.2021 - 05.2022
Esthetician License -
East Valley Institute Of Technology
Mesa, Arizona 08.2021 - 05.2022
Skills
- Active Listening
- Communication
- Quick Learning
- Time Management
- Team Working
- Typing
- Math
- Customer service
- Problem solving
- Documentation skills
LANGUAGES
English | Native
Certification
- Advanced Waxing Techniques Certificate – Specialty waxing education providers.
- Chemical Peel Certification - Aesthetic Science Institute or similar accrediting bodies.
- Bloodborne Pathogens Standard Training Certificate – Occupational Safety and Health Administration (OSHA).
- Infection Control Certificate – State board approved providers or relevant associations.
- Skin Penetration Hygiene Training – Relevant health department agencies.
- Licensed Esthetician - Arizona Board of Cosmetology.
- Laser Hair Removal Technician Certification - Arizona Health Department or Laser Training Institute.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SPA SPECIALIST
Marriott
07.2023 - Current
Laser Certification -
SAA Laser Institute
05.2023 - 06.2023
CREW MEMBER
Dunkin Donuts
08.2022 - 07.2023
High School Diploma -
Dobson High School
08.2021 - 05.2022
Esthetician License -
East Valley Institute Of Technology
08.2021 - 05.2022
Cold Line
Freddy's Steakburgers and Custard
02.2020 - 12.2020
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