Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kira Fulbright

MN

Summary

I am attentive Direct Support Professional passionate about offering expert support for emotional, physical and mental needs. Caring,

vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.

I am a knowledgeable Paralegal with solid understanding of litigation documentation, client relationship building and court procedures. Successful at thriving in high stress, high-pressure environments and

situations involving constant change and vast ambiguity in data and instruction. Eager to support legal team with research, documentation and investigative skills.

Knowledgeable Call Center Representative with experience assisting spectrum customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private.

Overview

4
4
years of professional experience

Work History

Direct Support Professional

REM Heartland
Mankato, MN
09.2023 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Paralegal

Patterson Dahlberg Injury Lawyers
Rochester, MN
05.2023 - 08.2023
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.

Customer Service Representative

Spectrum
Rochester, MN
12.2022 - 04.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Legal Intern

Hoglundlaw
Burnsville, MN
08.2021 - 08.2022
  • Attended court hearings, developing a deeper understanding of trial procedures and advocacy strategies.
  • Managed case files efficiently, ensuring easy accessibility for attorneys when needed.
  • Organized legal filing system to maximize efficiency.
  • Reviewed legal information and proofed documentation for errors.

Education

Bachelor Of Arts - Legal Studies

Bethany Lutheran College
Mankato, MN
05.2022

Wisconsin Lutheran High School
Milwaukee, WI
05.2018

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support

Timeline

Direct Support Professional

REM Heartland
09.2023 - Current

Paralegal

Patterson Dahlberg Injury Lawyers
05.2023 - 08.2023

Customer Service Representative

Spectrum
12.2022 - 04.2023

Legal Intern

Hoglundlaw
08.2021 - 08.2022

Bachelor Of Arts - Legal Studies

Bethany Lutheran College

Wisconsin Lutheran High School
Kira Fulbright