Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Kira Goff

Vancouver,WA

Summary

Resourceful professional with extensive experience in serving and bartending, skilled in managing team operations and providing exceptional customer service. Proven track record of maintaining cleanliness and organization in high-pressure environments while effectively multitasking. Strong interpersonal skills contribute to memorable guest experiences and drive repeat business.

Overview

6
6
years of professional experience

Work History

Bartender

McMenamins
Kalama, Washington
10.2024 - 05.2025
  • Effectively multitasked within fast-paced environment.
  • Recommended food and drinks to guests based on preference, pairings, and special promotions.
  • Prepared cocktails from bar recipes, and served wine, draft beer, as well as non-alcoholic beverages and cocktails.
  • Operated the cash register and Toast system for transactions and made proper change for cash transactions.

Server

Who Song and Larry's
Vancouver, WA
07.2023 - 11.2024
  • Trained new servers on restaurant procedures and customer service standards.
  • Managed multiple table sections and large party accommodations while ensuring guest satisfaction during busy periods.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Explained menu options to guests, offered suggestions within dietary restrictions and took orders for food and beverages.
  • Performed opening and closing duties.

Guest Service Associate

European Wax Center
Vancouver, Washington
10.2022 - 06.2023
  • Scheduled appointments efficiently using the booking system.
  • Answered incoming calls from potential and current customers to answer questions about services, payment, and availability.
  • Performed daily opening and closing procedures for the front desk including cash management duties.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Provided accurate information about products, prices, and services, and promoted wax passes to ensure that the center's metrics were being met.

Server/Bartender

Olive Garden
Vancouver, WA
08.2021 - 10.2022
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Trained new bartenders on procedures and menu items for consistent service.
  • Performed opening and closing duties.
  • Prepared cocktails from standard recipes, and served wine, draft, and bottled beer.
  • Knowledge of wine pairings.

Team Lead

CHOICE SERVICES LLC
Battleground, WA
02.2020 - 04.2021
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Delegated daily tasks to team members to optimize group efficiency.
  • Rendered detailed and timely cleaning services in residential and commercial spaces.
  • Developed customized cleaning plans based on client preferences and requirements.
  • Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.

Barista

Starbucks
Vancouver, WA
02.2019 - 01.2020
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Memorized and prepared coffee, espresso drinks, blended coffees, and teas, as well as seasonal offers.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.

Education

Bachelor of Science - Psychology

Washington State University
Vancouver, WA
05-2026

Associate of Arts -

Clark College
Vancouver, WA
06-2017

Skills

  • Customer service
  • Team building
  • Conflict resolution
  • Project management

Affiliations

  • Volunteer work in the mental health field
  • Member of WSUV Psychology Club
  • Honor Roll Student

References

References available upon request.

Timeline

Bartender

McMenamins
10.2024 - 05.2025

Server

Who Song and Larry's
07.2023 - 11.2024

Guest Service Associate

European Wax Center
10.2022 - 06.2023

Server/Bartender

Olive Garden
08.2021 - 10.2022

Team Lead

CHOICE SERVICES LLC
02.2020 - 04.2021

Barista

Starbucks
02.2019 - 01.2020

Bachelor of Science - Psychology

Washington State University

Associate of Arts -

Clark College

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