Kira Henry
Little Elm,TX
Summary
Skilled professional motivated to enhance customer loyalty with exceptional service. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. Charismatic and energetic host with experience in high-end hospitality environments. Strong background managing reservations, coordinating events, and providing exceptional guest service. Demonstrated ability to create welcoming atmospheres and exceed customer expectations. Positively contributed to team goals by improving efficiency and elevating overall guest satisfaction.
Overview
1
1
year of professional experience
Work History
Host
leos brunch house
Little Elm, TX
07.2024 - Current
- Greeted guests upon arrival and provided them with menus.
- Processed payments from customers using a POS system.
- Provided excellent customer service by anticipating customer needs.
- Contributed to team efforts by accomplishing related tasks as needed.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered incoming calls from potential customers, provided product information and answered questions.
- Developed relationships with customers in order to increase sales opportunities.
- Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingly.
- Followed up with customers after initial phone conversations to ensure satisfaction with purchased product or service.
- Participated in team meetings discussing strategies for improving sales performance.
Server/Bartender
The Tribute at The Colony Golf Club
Colony, TX
02.2024 - 06.2024
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Implemented feedback from customers to improve service quality and menu offerings.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Lifeguard
The Cove Waterpark
Little Elm, TX
09.2023 - 02.2024
- Performed emergency rescues when necessary.
- Enforced all safety regulations and posted rules for patrons.
- Responded quickly to medical emergencies in the pool area.
- Provided customers with product information and resolved their issues in a timely manner.
- Resolved customer complaints regarding services or products in a professional manner.
- Monitored customer feedback to identify areas of improvement in services or products offered by the company.
- Participated in team meetings discussing ideas on how to better serve our customers' needs.
Rim 2 Trim
Christopher Hernandez
Little Elm, TX
06.2023 - 08.2023
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
- Maintained detailed records of all services performed on each vehicle.
- Checked for any damage to the vehicle's interior or exterior before beginning detailing work.
- Sanitized interiors by spraying antibacterial agent onto hard surfaces such as door handles, steering wheel covers, gear shifts.
- Provided customers with information about their vehicle's condition prior to detailing work being completed.
- Provided customer service, explaining detailing processes and addressing concerns.
- Greeted customers in a friendly and professional manner.
- Assisted customers with menu selections based on their preferences.
Education
High School Diploma -
Ray Braswell High School
Little Elm, TX05-2024
Skills
- Team Collaboration
- Telephone reception
- Server Support
- Reservations Management
- Reservation Management
- Professional Appearance
- Customer Service
Timeline
Host
leos brunch house
07.2024 - Current
Server/Bartender
The Tribute at The Colony Golf Club
02.2024 - 06.2024
Lifeguard
The Cove Waterpark
09.2023 - 02.2024
Rim 2 Trim
Christopher Hernandez
06.2023 - 08.2023
High School Diploma -
Ray Braswell High School
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