Best Rx Pharmacy software
Kira Hernandez
Bronx,United States
Summary
Currently pursuing Pharmacy Technician certification, knowledgeable in all facts of pharmacy operations, eager to bring talent and expertise. Strong background in retail environments with outstanding customer service, problem-solving and sales skills. With a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of post-secondary education
1
1
Certificate
Work History
Pharmacy Technician Student
Eric Phillps
Drug Rite II Pharmacy
05.2023 - Current
- Contributed to a welcoming pharmacy environment by maintaining cleanliness and organization throughout the facility.
- Collaborated with pharmacy team through prescription processing, resulting in improved efficiency and reduced wait times for patients.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Enhanced patient satisfaction by providing friendly customer service and assisting in the preparation of medication labels, counting tablets, and preparing intravenous solutions under pharmacist supervision.
- Verified prescription information prior to entry in pharmacy computer system. Confirmed customer information and insurance eligibility for prescriptions. Handled approximately over 70 calls daily.
- Assisted pharmacists in maintaining inventory and ensuring proper storage of medications for optimal safety and efficacy. Assisted with filling of over 200 prescriptions daily.
Sales Agent
Embrace Management
New Rochelle, New York
3 2023 - 07.2023
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Spoke to over 100 customers in native language to increase loyalty and establish relationships.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Logged reports, expenses, receipts, and sales in company database.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
Receptionist Administrator & Assistant
Voro Realty
Bronx, New York
9 2022 - 1 2023
- Acted as first point of contact and set appointments for prospective clients.
- Answered incoming calls, directing clients to individuals addressing specific needs. Managed over 40 client calls per day.
- Multi-tasked through multiple software daily for 10hrs; making phone calls, emailing and checking back with clients.
- Quickly updating calendars and schedules for agents and reassuring
- Setting reminders for both agent and client of their showings and appointments.
- Created and updated records and files to maintain document compliance.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Handled complaints and questions, and re-directed calls to other team members.
- Used data processing and statistical software to process large amounts of data and paperwork.
- Communicated with management to explain issues and formulate solutions.
Education
High School Diploma -
Celia Cruz Bronx High School of Music
Bronx, NY 09.2018 - 06.2022
Skills
Multi-line phone operation
60 WPM Typing
Documentation and control
Customer Service
Time Management skills
Adaptability and Flexibility
Highly Proficient Organizational skills
Self-Motivated & Consistent
HIPAA Compliance
Drug Classification Knowledge
Insurance Billing
Dispensing Medications
Software
Kinray, Ezrirx, Anda, etc
Emails
Microsoft Word, Powerpoint & Excel
Google Drive (Docs, Slides, Sheets)
Languages
English
Spanish
Certification
PAAS National HIPAA Training
Accomplishments
- Processed and filled over 200 prescriptions per day.
- Improved customer service standards by 15%.
- Improved organization of medications and constantly maintained a clean environment.
- Improved efficiency of ordering and keeping track of records and numbers to risk being overstocked.
- Reduced prescribing errors 20% by reaching out to prescribers to verify medication orders.
- Resolved customer issues by maintaining a professional attitude.
- Increased customer retention 25% by delivering top-notch customer service from prescription pick ups and helping customers get answers to their questions. Including helping Spanish customers with language barrier between pharmacists.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteImportant To Me
Work-life balancePaid time off401k matchTimeline
PAAS National HIPAA Training
09-2023
Pharmacy Technician Student
Eric Phillps
05.2023 - Current
High School Diploma -
Celia Cruz Bronx High School of Music
09.2018 - 06.2022
Sales Agent
Embrace Management
3 2023 - 07.2023
Receptionist Administrator & Assistant
Voro Realty
9 2022 - 1 2023