Kira Hernandez
Pharmacy Technician, Sales Agent, Receptionist & Assistant
Bronx,United States
Summary
Currently pursuing Pharmacy Technician certification, knowledgeable in all facts of pharmacy operations, eager to bring talent and expertise. Strong background in retail environments with outstanding customer service, problem-solving and sales skills. With a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
year of professional experience
1
1
Certification
4
4
years of post-secondary education
Languages
English
Native or Bilingual
Spanish
Professional Working
Skills
- Multi-line phone operation
- 60 WPM Typing
- Documentation and control
- Customer Service
- Time Management skills
- Adaptability and Flexibility
- Highly Proficient Organizational skills
- Self-Motivated & Consistent
- HIPAA Compliance
- Drug Classification Knowledge
- Insurance Billing
- Dispensing Medications
Work History
Pharmacy Technician Student
Eric Phillps
Drug Rite II Pharmacy
05.2023 - Current
- Contributed to a welcoming pharmacy environment by maintaining cleanliness and organization throughout the facility.
- Collaborated with pharmacy team through prescription processing, resulting in improved efficiency and reduced wait times for patients.
- Enhanced patient satisfaction by providing friendly customer service and assisting in the preparation of medication labels, counting tablets, and preparing intravenous solutions under pharmacist supervision.
- Effectively communicated with healthcare professionals regarding medication inquiries or clarifications, promoting accurate and timely patient care.
- Assisted pharmacists in maintaining inventory and ensuring proper storage of medications for optimal safety and efficacy.
Sales Agent
Embrace Management
New Rochelle, New York
3 2023 - Current
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Spoke to over 100 customers in native language to increase loyalty and establish relationships.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Logged reports, expenses, receipts, and sales in company database.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
Receptionist Administrator & Assistant
Voro Realty
Bronx, New York
9 2022 - 1 2023
- Acted as first point of contact and set appointments for prospective clients.
- Answered incoming calls, directing clients to individuals addressing specific needs. Managed over 40 client calls per day.
- Multi-tasked through multiple software daily for 10hrs; making phone calls, emailing and checking back with clients.
- Quickly updating calendars and schedules for agents and reassuring
- Setting reminders for both agent and client of their showings and appointments.
- Created and updated records and files to maintain document compliance.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Handled complaints and questions, and re-directed calls to other team members.
- Used data processing and statistical software to process large amounts of data and paperwork.
- Communicated with management to explain issues and formulate solutions.
Education
High School Diploma -
Celia Cruz Bronx High School of Music
The Bronx, NY 09.2018 - 06.2022
Accomplishments
Completed:
- AP Seminar
- AP Literature
- AP Environmental
- AP History
- AP Micro Economics
- 3.84 GPA
- Awarded Honor roll
- Top 10% of class
- Professional development completed in Music
- Awarded Gold in Orchestra
- Elected as Principal for Orchestra in 2019-2022
- Took part in Midori & Friends Program, helped students progress in music
Certification
PAAS National HIPAA Training
Timeline
Pharmacy Technician Student
Eric Phillps
05.2023 - Current
High School Diploma -
Celia Cruz Bronx High School of Music
09.2018 - 06.2022
Sales Agent
Embrace Management
3 2023 - Current
Receptionist Administrator & Assistant
Voro Realty
9 2022 - 1 2023
PAAS National HIPAA Training
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