Kira Herrington
5038 Norcross,GA
Summary
Reliable and professional security officer with experience maintaining safe environments, monitoring access, and responding to incidents. Strong communication, customer service, and problem-solving skills with the ability to remain calm and effective in fast-paced situations. Committed to providing excellent service while ensuring the safety of employees, customers, and property.
Overview
7
7
years of professional experience
Work History
Security Officer
Weiser Security Services
Atlanta, GA
08.2024 - 02.2026
- Monitored surveillance systems and conducted patrols to support security incident responses and promote facility safety.
- Assisted in preventing unauthorized access by implementing strict entry protocols and verifying identification to minimize security risks.
- Supported a safe environment for employees and visitors through ongoing risk assessments and threat evaluations to identify potential hazards.
- Helped reduce incident response times by following emergency procedures and coordinating with local law enforcement agencies.
- Applied emergency response protocols to manage incidents in a timely and effective manner.
- Provided excellent customer service by addressing employee and visitor inquiries or concerns to improve overall satisfaction.
- Compiled detailed incident reports and maintained accurate documentation of all security operations to uphold compliance standards.
Customer Service Representative
Apple
Atlanta, GA
12.2021 - 01.2024
- Managed incoming customer calls regarding Apple products (iPhone, iPad, Mac) by delivering precise information in a timely manner.
- Led the troubleshooting efforts for technical issues (software, hardware, connectivity) to address customer concerns efficiently.
- Oversaw resolution of account-related challenges (Apple ID, billing, subscriptions) to bolster customer retention strategies.
- Directed customer interactions through structured solutions, resulting in increased first-call resolution rates.
- Monitored customer interactions and documented solutions to uphold quality standards.
- Coordinated the escalation of complex issues to higher-level support to guarantee prompt resolution of advanced problems.
Warehouse Associate
Ups Innovations
Atlanta, GA
01.2021 - 11.2021
- Achieved accurate order fulfillment by verifying labels and packing scanned packages for timely shipping.
- Maximized productivity by effectively managing loading and unloading of incoming shipments while adhering to safety protocols.
- Enhanced inventory tracking accuracy through proficient use of handheld scanners for record updates.
- Streamlined operational processes by swiftly adapting to evolving workloads and priorities.
- Contributed to inventory accuracy through diligent participation in counts and stock replenishment efforts.
Store Associate
Ingles Markets
Forsyth, GA
03.2019 - 08.2021
- Oversaw hot food preparation, inventory management, and customer assistance at hot bar, prioritizing food safety and quality control.
- Managed cash register operations, facilitated refunds and exchanges, and greeted customers to deliver exceptional service during their shopping experience.
- Directed meat and cheese slicing operations, ensuring customer preferences were met, maintained cleanliness, and organized produce in deli slicer section, upholding strict hygiene protocols.
Education
High school diploma - undefined
Luella High School
Atlanta, GA06.2019
Skills
- Customer Service
- Communication
- Team Collaboration
- Problem Solving
- Time Management
- Attention to Detail
- Security Operations
- Incident Reporting
- Access Control
- Conflict Resolution
Timeline
Security Officer
Weiser Security Services
08.2024 - 02.2026
Customer Service Representative
Apple
12.2021 - 01.2024
Warehouse Associate
Ups Innovations
01.2021 - 11.2021
Store Associate
Ingles Markets
03.2019 - 08.2021
High school diploma - undefined
Luella High School