Kira Wright
Surprise,AZ
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
I am a hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. I work well within team settings. I am a Dedicated employee with strengths in customer service, sales and promotion strategies. I am friendly and engaging with history of delivering excellent customer service in busy retail settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Food King
El Paso, TX
02.2023 - 07.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
Inbound Customer Service Representative
Alorica
El Paso, TX
04.2022 - 02.2023
- Answered incoming customer inquiries via telephone and email.
- Provided customers with product and service information.
- Developed and maintained positive customer relationships.
- Identified customer needs and determined appropriate solutions.
- Verified account information to ensure accuracy of data entry.
- Entered new customer information into system database.
- Maintained updated knowledge of company's products and services.
Customer Service Associate
Smokers Paradise
El Paso, TX
03.2019 - 04.2022
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Suggested product solutions based on individual customer needs.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Kept work area neat, clean, and well-stocked at all times.
- Consulted with customers regarding needs and addressed concerns.
Customer Service Associate
Jimmy Johns
El Paso, TX
08.2017 - 03.2019
- Greeted customers and identified their needs.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Maintained cleanliness of work area throughout shift.
- Provided coaching and mentoring to team members on a regular basis.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Sandwich Artist
Subway
El Paso, TX
06.2016 - 08.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Prepared sandwiches according to customer specifications, including ingredients and condiments.
- Maintained a clean and safe work environment by adhering to food safety regulations.
- Operated cash registers, handled money, and provided change when necessary.
- Greeted customers in a friendly manner and answered questions about menu items.
Education
High School Diploma -
05.2016
Skills
- Payment Processing
- ID Verification
- Cash Register Operation
- Customer Assistance
- POS Systems
- Product Recommendations
- Customer Service
- Cash Handling
- Retail Merchandising
- Order Taking
- Customer Relations
- Sales Expertise
- Product Knowledge
- Merchandise Restocking
- Cleaning and Sanitizing
- Stocking and Replenishing
Affiliations
- I enjoy singing, drawing, video games, training animals, fashion and design
Accomplishments
- I was a manager in training at Jimmy Johns and enjoy being in a leadership role.
- I volunteered at Therapeutic Horsemanship for several years, assisting in training and caring for the animals and assisting special needs children
- I was a volunteer (payed) coach for children's soccer for a season
Certification
- I have had a food handlers license in past and can obtain one if needed
References
- Tori Cadry - Land Lord (480) 818-3536
- Marty Anderson - Church Deacon/Elder (915) 490-8841
- Alan Kirby - Supervisor (575) 874-9220
- Lexi Stevens - Friend (928) 607-8087
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier - Food King
02.2023 - 07.2023
Inbound Customer Service Representative - Alorica
04.2022 - 02.2023
Customer Service Associate - Smokers Paradise
03.2019 - 04.2022
Customer Service Associate - Jimmy Johns
08.2017 - 03.2019
Sandwich Artist - Subway
06.2016 - 08.2017
El Paso Academy West - High School Diploma,
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