Kira Matibag
San Diego,CA
Summary
Dynamic professional with extensive experience in guest relations and project management at Classic Journeys. Proven track record in enhancing customer service and driving business growth strategies. Adept at problem-solving and attention to detail, delivering exceptional results in luxury travel and real estate sectors. Committed to creating memorable client experiences.
Overview
9
9
years of professional experience
Work History
Guest Services Coordinator
Classic Journeys
San Diego, CA
08.2023 - Current
- Delivered unparalleled concierge-level customer service in the luxury adventure travel sector.
- Collaboration with the Sales and Tour Operations team in crafting trips of a lifetime for up to 10 tours per week.
- Expert in guest relations for the following countries: The United States, Morocco, Cuba, Italy, Japan, and the United Kingdom. Managing up to 10 tours per week across 8 different regions.
- Providing guest support by addressing inquiries, coordinating hotel and transportation reservations, supporting in executing required guest deliverables, handling secure payment processing, and ensuring the completion of final transactions.
Director of Operations and Client Services
MMC Real Estate
San Diego, CA
05.2020 - 07.2023
- Executive Assistant serving as an extension of CEO and principal agent.
- Leveraged real estate expertise to develop property valuations, assessments, business development, C.A.R. legal contracts, market analyses, listing, and marketing strategies.
- Project management from pre-listing to market to closing for all sales and leases.
- Developed lead generation strategy and nurtured leads from initial contact to client acquisition.
- Coordinate full cycle of escrow process.
- Coordinated communication among Principal agent, vendors, clients, consumers, escrow officers, and other real estate professionals.
- Managing day-to-day aspects, calendar, travel, and all appointments for CEO and boutique residential real estate team producing $28M+ in transaction volume.
- Develop and implement marketing strategies and materials, manage social media accounts, video marketing campaigns, curation and distribution of digital ads through multi-channel platforms.
Residential Real Estate Agent
Compass
San Diego, CA
10.2019 - 04.2020
- Delivered professional service as a certified real estate agent in the San Diego area.
Real Estate Agent/ Broker-Owner Assistant
Harcourts Prestige Properties
San Diego, CA
03.2019 - 09.2019
- Delivered professional service as a certified real estate agent in the San Diego area.
- Assist the broker/owner/agent in day-to-day business operations of boutique brokerage with 25 agents.
- Manage lead generation campaigns and business development.
Marketing Coordinator
Coldwell Banker, Team Catrina Russell
San Diego, CA
04.2018 - 03.2019
- Delivered administrative support services to improve marketing efforts.
- Developed brand marketing plan strategies to increase brand awareness.
Operations and Customer Service Manager
Mystyle Platform
San Diego, CA
04.2016 - 04.2018
- Enhanced organic SEO strategies for custom goods e-commerce platforms.
- Created SEO-optimized blogs to enhance online visibility.
- Oversaw daily customer service operations for custom goods e-commerce platforms.
- Ensured timely processing and delivery of product requests.
Education
Bachelor of Science - Hospitality And Tourism Management
California State University, East Bay
Hayward, CA05-2015
Skills
- Project Management
- Customer Service
- Guest Relations
- Attention to detail
- Problem-solving
- Business Growth Strategies
Timeline
Guest Services Coordinator
Classic Journeys
08.2023 - Current
Director of Operations and Client Services
MMC Real Estate
05.2020 - 07.2023
Residential Real Estate Agent
Compass
10.2019 - 04.2020
Real Estate Agent/ Broker-Owner Assistant
Harcourts Prestige Properties
03.2019 - 09.2019
Marketing Coordinator
Coldwell Banker, Team Catrina Russell
04.2018 - 03.2019
Operations and Customer Service Manager
Mystyle Platform
04.2016 - 04.2018
Bachelor of Science - Hospitality And Tourism Management
California State University, East Bay
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