Kira McKay
Herriman,UT
Summary
Dynamic Member Service Representative with a proven track record at Mountain America Credit Union, excelling in customer service and relationship building. Skilled in processing financial transactions and resolving escalated concerns, I enhance member satisfaction and retention through effective communication and tailored solutions. Committed to continuous improvement and team collaboration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Member Service Representative
Mountain America Credit Union
06.2022 - Current
- Assisted members with account inquiries and transactions, ensuring accurate and efficient service delivery.
- Educated members on credit union products and services, enhancing customer engagement and satisfaction.
- Processed loan applications, verifying information for compliance with policies and regulations.
- Resolved member concerns through effective communication, fostering positive relationships and retention.
- Supported onboarding of new staff by sharing best practices and providing training on systems used.
- Contributed to team goals by actively participating in meetings and sharing insights for continuous improvement.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Lead Bartender
The Cheesecake Factory
01.2007 - 06.2022
- Supervised bar staff, ensuring adherence to quality standards and service excellence.
- Trained new bartenders on company policies, drink preparation, and customer service techniques.
- Managed inventory levels, optimizing ordering processes and reducing waste.
- Implemented efficient bar workflows, improving speed of service during peak hours.
- Resolved customer complaints promptly, fostering positive guest relations and loyalty.
- Monitored compliance with health and safety regulations, maintaining a safe work environment.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
Education
Associate of Science - General Studies
Salt Lake Community College
Salt Lake City, UTSkills
- Customer service
- Relationship building
- Financial transactions
- Escalation handling
- Complaint handling
- Account management
Certification
Notary Public for the State of Utah
Timeline
Member Service Representative
Mountain America Credit Union
06.2022 - Current
Lead Bartender
The Cheesecake Factory
01.2007 - 06.2022
Associate of Science - General Studies
Salt Lake Community College