Kira Minami
Queens,NY
Summary
Dedicated customer service specialist with experience in high-volume environments, adept at resolving issues and enhancing customer satisfaction. Bilingual in English and Japanese, leveraging cross-cultural communication skills to effectively engage diverse clients. Background in communication and workplace skills from Highline College, contributing to strong performance in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Receptionist
M&M Studio NYC
New York, New York
11.2025 - Current
- Maintained cleanliness and organization of salon to enhance customer experience.
- Opened and closed the reception area each day according to set guidelines.
- Greeted customers and managed communications through phone and email to facilitate prompt service.
- Entered client information into booking system to support sales tracking and reporting.
Theme Park Staff
Acting Group
Osaka, Japan
08.2023 - 06.2024
- Delivered high-quality customer service to a large volume of guests daily
- Handled guest concerns professionally and efficiently
- Maintained safety standards and supported crowd control
- Fostered a positive environment for international visitors
Passenger Service Agent
Pasona N A
New York, New York
09.2022 - 03.2023
- Assisted passengers with check-in procedures and boarding requirements to ensure timely departures.
- Handled passenger inquiries and resolved issues promptly, enhancing overall customer satisfaction.
- Coordinated with airline staff to facilitate smooth passenger transitions at terminals.
- Answered customer questions regarding flight information, airport amenities, and travel regulations to facilitate informed travel decisions.
Front Desk Agent
Miyako Hybrid Hotel
Torrance, California
05.2022 - 06.2022
- Handled guest complaints promptly to ensure satisfaction and comfort.
- Communicated effectively with team members to support smooth operations.
- Processed payments accurately and efficiently.
Cashier
7-Eleven Corporation
Osaka, Japan
08.2018 - 03.2019
- Welcomed customers and provided information about store products and services to assist their shopping needs.
- Processed cash, credit, and digital payments accurately to uphold financial integrity.
- Ensured cleanliness and organization of store displays and checkout area to enhance customer experience.
Education
Associate of Arts - Hospitality And Tourism Management
Highline College
Seattle, WA03-2022
High School Diploma -
Otemon Gakuin Otemae High School
Osaka, Japan03-2019
Skills
- Reservation support
- Ticketing and fares
- High-volume customer service
- Data Entry & Accuracy
- Policies & Procedures
- Team Collaboration
- Conflict resolution
- Cross-cultural Communication
Languages
Japanese
Native/ Bilingual
English
Professional
Timeline
Receptionist
M&M Studio NYC
11.2025 - Current
Theme Park Staff
Acting Group
08.2023 - 06.2024
Passenger Service Agent
Pasona N A
09.2022 - 03.2023
Front Desk Agent
Miyako Hybrid Hotel
05.2022 - 06.2022
Cashier
7-Eleven Corporation
08.2018 - 03.2019
Associate of Arts - Hospitality And Tourism Management
Highline College
High School Diploma -
Otemon Gakuin Otemae High School