Kira Reed
Goleta,CA
Summary
I am an exceptionally hard worker determined to please everyone around me. I am experienced in bussing, hosting, phone service, as well as POS systems and Open Table. I am always positive and I dedicate my time in the work place to ensuring that guests, as well as my colleagues, have a wonderful night. I am eager to learn and I always give 110%. Working with others to solve problems is my strong suit and I am very creative when it comes to finding solutions. I pride myself in always knowing the answers to frequently asked questions, and having an understanding of the menu I am presenting.
Overview
2
2
years of professional experience
Work History
Hostess
John Ash And CO. Through Vintners Resort
Santa Rosa , CA
12.2019 - 01.2021
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used POS system to promptly put in To Go's
- Used Open Table app to seat guests, and abide to server needs
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Busser
John Ash And Co. Through Vintner's Resort
Santa Barbara, CA
12.2019 - 02.2020
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Trained new staff in bussing and cleaning procedures.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
Hostess
Sky Lounge Steakhouse And Sushi Bar
Santa Rosa , CA
09.2019 - 11.2019
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Worked morning and night shift
- Informed servers of newly seated parties for speedy service.
Hostess
Lot 88
Windsor, CA
05.2017 - 04.2018
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used POS system to place to go orders
- coordinated with servers, occasionally took tables if things got busy
Education
Business Communications
Santa Barbara City College
Santa Barbara, CA05.2023
High School Diploma -
Santa Rosa High School
Santa Rosa, CA05.2020
Skills
- Experienced in bussing, to go service, and hosting
- Exceptional work ethic that has been acknowledged by many
- Basic understanding of POS system
- Professional phone etiquette
- Wonderful with guests
- Great time management
- Works very well with others in stressful settings
- Experienced with Open Table app, used for hosting for 2 years
- Front- and Back-of-House Coordination
- Reliable and Trustworthy
Timeline
Hostess
John Ash And CO. Through Vintners Resort
12.2019 - 01.2021
Busser
John Ash And Co. Through Vintner's Resort
12.2019 - 02.2020
Hostess
Sky Lounge Steakhouse And Sushi Bar
09.2019 - 11.2019
Hostess
Lot 88
05.2017 - 04.2018
Business Communications
Santa Barbara City College
High School Diploma -
Santa Rosa High School