Kira Richardson

Ocklawaha,FL

Summary

Adept at insurance billing and fostering strong patient relationships, I enhanced client satisfaction and streamlined payment processes at The Refuge. My expertise in HIPAA compliance and empathetic communication led to significant improvements in efficiency and customer service, demonstrating my ability to drive positive outcomes in healthcare administrative roles.

Overview

years of professional experience

Work History

Patient Account Representative / Financial Counsel

The Refuge

01.2024 - Current

Posted payments and processed refunds.
Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
Worked with outside entities to resolve issues with billing, claims, and payments.
Streamlined billing processes for increased efficiency in managing patient accounts.
Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
Contacted patients after insurance was calculated to obtain payments.
Researched billing errors and discrepancies to initiate corrective action.

Administrative Manager

Brother’s Keeper

05.2023 - 01.2024

Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
Supervised staff and delegated tasks to maintain positive, productive administrative operations.
Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
Updated reports, managed accounts, and generated reports for company database.
Trained employees in company and regulatory compliance requirements to promote conformance.
Interviewed, recruited and onboarded new staff for high-performing administration teams.
Improved employee satisfaction by developing and instituting comprehensive training program for new hires.
Oversaw budget management for administrative functions, ensuring all expenditures remained within allocated funds.
Optimized scheduling and event planning for executive meetings, enhancing productivity and time management.
Completed bi-weekly payroll for 70+ employees.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Client Care Coordinator

Right At Home Care

11.2021 - 05.2023

Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
Streamlined appointment scheduling for improved efficiency and increased client retention.
Provided comprehensive support to clients throughout the service lifecycle, fostering long-term partnerships.
Conducted regular follow-ups with clients to gauge satisfaction levels and identify areas for improvement.
Delivered prompt service to prioritize customer needs.
Exhibited high energy and professionalism when dealing with clients and staff.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Trained staff on operating procedures and company services.

Lead Medical Receptionist

Lewis Herzbrun, MD PA

05.2006 - 05.2021

Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
Completed clerical duties and tasks for clinic administration.
Provided exceptional customer service to patients, addressing their needs promptly and professionally while demonstrating empathy and understanding.
Effectively communicated appointment reminders to patients through phone calls or email notifications, contributing to a decrease in noshows.
Managed high call volume efficiently, directing callers to appropriate departments or personnel as needed.
Maintained clear communication lines between patients, providers, and insurance companies to address any billing discrepancies or concerns.
Ensured compliance with HIPAA regulations, safeguarding confidential patient information at all times.
Coordinated referrals for specialist consultations, obtaining authorization from insurance carriers when necessary.
Supported medical staff through diligent record-keeping of lab results, diagnostic reports, and other vital documentation.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Obtained payments from patients and scanned identification and insurance cards.
Processed medical insurance claims and payments.
Assisted with medical coding and billing tasks.
Managed office bookkeeping with insurance billing and patient payments.

Education

Business Communication -

University of Phoenix

HS Diploma -

South Sumter High

06.2000

Skills

HIPAA Compliance
Insurance Verification
Insurance Billing
Medical Billing
Strong empathy
Data entry proficiency
Healthcare industry understanding
Payment Processing
Administrative Support
Collections experience
Coding
Regulatory Compliance

Bookkeeping
Conflict Mediation
Insurance Company Communication
Conflict Resolution
Needs Assessment
Financial Documentation
Aging reports analysis
Customer Service
Effective Communication
Documentation skills
Debt recovery

Timeline