Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kira Sanders

North Brunswick,NJ

Summary

Polished Professional with expertise in Customer Relations, Project Management, Property Management, Facilities Management, Human Resources, and Office Administration. A Team-player with excellent organizational and communication skills who also works well in dynamic environments and has solid leadership skills. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Property Mgr.-Atrium Account

JLL
12.2023 - Current
  • Communicates effectively and frequently with the General Manager, and/ or Regional Leadership on all significant operating issues at the building, inclusive of client or tenant issues
  • Assists with the preparation of the annual budget and documentation (i.e., explanatory notes.) Inspects property (ies) and equipment to determine extent of service and equipment required
  • Recommends, justifies, develops, and coordinates projects that enhance the value of the buildings
  • Works with Engineering and maintenance team to facilitate maintenance, repair, or renovation and obtains bids for additional work from outside contractors, pursuant to client and JLL guidelines
  • Capable of managing construction projects such as tenant improvements, restroom renovations and major repair and maintenance projects, etc
  • Reviews construction specifications or plans, obtaining advice from the General Manager, Engineer, Operating Engineers and/or engineering consultants
  • Supports Brokerage Team in the review of lease proposals and/or lease language and is responsible for lease administration process
  • Upon execution of the Lease, PM assists the Project Manager (if applicable) and Engineer in the tenant construction coordination process, prepares the set-up of accounting information to collect specified rents and develops lease abstracts
  • Maintains intimate knowledge of lease agreements; ensures compliance from an accounting standpoint and acts upon from an operations point of view
  • Works with Client Accounting Services (CAS) to manage the accounting process and directs on-site bookkeeping functions and collection process
  • Reviews account aging reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures
  • Participates in second level collection discussions
  • With approval from the client, submits tenant accounts to attorney or agency for collection
  • Assists with eviction of tenants in compliance with court order and directions from specified attorney and client
  • Prepares adjustments to tenant billing process
  • Has a strong knowledge and understanding of CPI increases, CAM reconciliations, escalations, recoveries, special charges, etc
  • Competitively bids and prepares all service contracts to assure high quality and cost-effective services
  • Assembles and analyzes contract bids, and submits bids, recommendations, and standard form contract agreement for execution
  • Acts as primary contact for service contractors and vendors
  • Communicates regularly with the property team, providing necessary support and information to this primary tenant contact
  • Prepares and reviews financial statements and reports on status of property such as occupancy rates and dates of expiration of leases
  • Prepares and reviews financial reports for client on monthly, quarterly, and annual basis complying with requirements in management services agreement
  • Analyzes financial statements to project future financial position and budget requirements
  • Maintains role as primary/secondary contact for tenants relative to tenant service requests
  • Proactively meets with tenant representatives on scheduled basis.

Asst. Property Mgr.- Atrium Account

JLL
02.2022 - 12.2023
  • Support – provides direct administrative support to Managers
  • Certificate of Insurance Tracking – COI’s must be maintained and updated on a regular basis for both Tenants and Contractors
  • Each property will have their own COI tracking system, either manual or electronic and must comply with JLL Management Compliance requirements
  • General Filing – PA is responsible for ensuring all document/paper work for the property is filed no less than weekly
  • This includes but is not limited to lease documents, legal correspondence, executed service contracts, correspondence, monthly reports, payables
  • All files at the property should comply with JLL Management Audit requirements
  • E-mail – should be checked regularly throughout the course of the day to ensure prompt attention to immediate issues are directed/acted upon immediately
  • Overnight Mail – Prepares express mail packages and monitors supply levels and replenishes as necessary
  • Office Supplies – All supplies should be monitored and ordered as needed, including letterhead, envelopes, monthly reports supplies, computers, phones, or any other items requested by managers
  • Meetings – Sets up and cleans up refreshments, as appropriate for conference room meetings Management Audit – Ensure compliance level of management audit is maintained and prepares all files and records in preparation for the audit annually
  • Operations Audit – Assist engineering staff in preparation of annual Operations Audit
  • Budget Preparation – Assists team members with budget preparation for the property as requested by Manager
  • ACCOUNTING Accounts Payables – Property Administrator is responsible for ensuring all invoices for the property are entered into accounting system, coded, and directed to GM for approval and paid
  • When checks are returned, PA must verify check information matches invoice, return invoice stub and attached to check and mail out accordingly
  • Payables should be entered on the same day each week and the schedule is determined by Client Accounting for each property
  • All payables process must comply with JLL Management Audit
  • W-9’s – Obtains completed W-9 forms from all vendors
  • Accounts Receivable – Print Aged Delinquency report on the designate day each month
  • PA is responsible for sending delinquency letters to tenants pursuant to individual client requirements
  • Track delinquencies not received in 10 days and report the information to the manager in order to discuss next steps
  • Manual Adjustment Forms – PA will be required to prepare manual adjustment forms for all miscellaneous Tenant Service Request
  • These should be processed each month and signed by the GM and faxed or scanned and email to the appropriate AR processor by the deadline date designated by CAS for the property
  • Electric Consumption Tracking- responsible for ensuring engineers take monthly readings from electric meters for tenants that have supplemental units
  • PA enters data on tracking spreadsheet, calculates what is owed, bills the tenants and adds charges to monthly Manual Adjustment Form
  • TENANT RELATIONS Customer Service – Provide superior customer service to all tenants, clients, contractors and vendors at all times
  • Tenant Handbook – review, update and revise as necessary
  • Coordinate distribution of updates or revisions to all new tenants upon their commencement of lease agreements
  • Tenant Notification – Prepare tenant memo’s and correspondence as directed by Managers regarding JLL holidays, upcoming events, etc
  • Tenant Move-In’s/Move-Out’s – coordinate all arrangements, notifications and acquire proper authorizations and collect certificate of insurance as necessary
  • PA should ensure all items on the Tenant Move In Checklist are completed for each new tenant
  • Contact Lists – maintain daily and update no less than monthly tenant, employee and contractor’s contacts lists and email distribution lists to include emergency contact numbers.

Facilities Coordinator- Realogy Account

JLL
08.2018 - 02.2022
  • Coordination and administration of all recurring and single maintenance services for multiple office buildings throughout the US; Maintain records and schedules to ensure all services are kept up to date; Maintain computerized maintenance management system to ensure all work orders are up to date; Develop and organize all recurring maintenance; work with procurement to negotiate service contracts and review maintenance service invoices for accuracy.

Education

M.A.S. - Masters Administrative Science

Fairleigh Dickinson University
05.2009

B.A. - Public Administration

Kean University
05.2006

Skills

  • Microsoft Office: Excel, Word, PowerPoint, Outlook Express, Yardi, SAP/GUI, Corrigo, Prism
  • Financial Acumen
  • Performance Tracking
  • CRM Proficiency
  • Regulatory Compliance
  • Consultative Selling
  • Key Account Management
  • Account Retention
  • Needs Analysis
  • Relationship Selling
  • Account Management
  • Client Needs Assessment
  • Territory Management
  • Customer Rapport
  • Cross-Functional Collaboration
  • Client Relationship Building
  • Business Development
  • Lead Generation
  • Account Development
  • Business Strategies
  • Data-Driven Decision-Making

Certification

  • Notary - Current
  • Human Resources Administration- Fairleigh Dickinson University, Teaneck, NJ- 2009
  • Global Leadership Administration- Fairleigh Dickinson University, Teaneck, NJ- 2009
  • OSHA 10-HR - 2009
  • Administrative Science- Fairleigh Dickinson University, Teaneck, NJ- 2008
  • Law & Public Safety Administration- Fairleigh Dickinson University, Teaneck, NJ- 2008

Timeline

Property Mgr.-Atrium Account

JLL
12.2023 - Current

Asst. Property Mgr.- Atrium Account

JLL
02.2022 - 12.2023

Facilities Coordinator- Realogy Account

JLL
08.2018 - 02.2022

M.A.S. - Masters Administrative Science

Fairleigh Dickinson University

B.A. - Public Administration

Kean University

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Kira Sanders