Hi, I’m
Kira Smith
Fuquay-Varina,NC
Summary
Results-oriented IT professional with over a decade of experience in IT leadership, Mobile Device Management (MDM), and supporting the Apple ecosystem. Demonstrated expertise in deploying and managing large-scale macOS environments, specializing in Jamf Pro and Mac deployments. Skilled at optimizing IT processes to improve efficiency and ensure reliable system performance. Proven track record of driving team performance, maintaining high system availability, and providing exceptional customer support. Committed to continuously improving technology environments while prioritizing security, scalability, and user satisfaction.
Overview
12
years of professional experience
3
Certification
Work History
Maximus/NIEHS
Jamf Engineer
09.2020 - Current
Job overview
- Large fleets of devices, ensuring seamless deployment of software, security patches, and configurations, while enforcing compliance policies to meet organizational and regulatory standards
- Expertise in Jamf MDM (Mobile Device Management), with a strong focus on the design, structure, and maintenance of onsite server systems
- Skilled in deploying, configuring, and managing Apple devices through Jamf Pro to ensure seamless integration
- Adept at maintaining the underlying server architecture, ensuring system reliability, performance, and security for ongoing device management needs
- Provided advanced technical support for Mac OS and iOS-related issues and collaborated closely with IT field technicians, help desk staff, and vendors
- Hands-on experience working with PowerShell, including writing scripts for automation, managing system configurations, and performing routine administrative tasks
PCM/MetLife
Jamf Engineer
02.2018 - 09.2020
Job overview
- Managed a fleet of 200+ macOS devices, providing hands-on support and ensuring optimal device performance
- Led Jamf MDM deployment and configuration to ensure seamless integration across the organization
- Coordinated with cross-functional teams to maintain and improve the overall Apple ecosystem infrastructure
Charleston County School District
Apple Mobile Device Support Specialist
06.2013 - 02.2018
Job overview
- Provided oversight and technical support for over 30,000 iOS devices and 2,000 macOS devices across the district
- Spearheaded the deployment of Apple Classroom and integrated iBoss and Packetfence to enhance security
- Developed district-wide iOS/MDM support matrix and instructional documentation to streamline device management and ensure all users' needs were met
- Simplified daily tasks for teachers and students through automation via RESTful API and programming skills in PHP and cURL
- Trained and supported staff, ensuring optimal utilization of Apple devices for educational purposes
Education
Trident Technical College
Associate of Science from Network Systems Management
01.2015
Trident Technical College
Certificate from Network Security And A+/Network+ Technician
01.2015
Skills
- MDM Platforms: Jamf Pro
- MDM Platforms: Radix
- MDM Platforms: SCCM
- MDM Platforms: Jamf Connect
- Apple Ecosystem: macOS
- Netwrix Endpoint Protector
- Commvault Back up
- Jamf Connect
- Apple Ecosystem: iOS
- Apple Ecosystem: Apple School Manager
- Apple Ecosystem: Apple Business Manager
- Networking: Cisco VoIP
- Networking: Vlans
- Networking: TCP/IP
- Programming Languages: Basic Swift
- Programming Languages: Python
- Programming Languages: RESTful API
- Programming Languages: PHP
- Programming Languages: Bash
- Tools: Microsoft Office Suite
- Tools: iBoss
- Tools: Packetfence
- Tools: Promethean boards
- Tools: Endpoint Protection
- Tools: Metallic Backup
- Tools: Cisco Anyconnect
Certification
- Jamf Certifications, Jamf 100, 200, 300,
- Apple Services Fundamentals, ACIT
- CompTIA Security+, In Progress
Leadership And Achievements
- Led the successful deployment and integration of Apple School Manager for a large educational institution, resulting in a 25% increase in system efficiency.
- Co-developed a custom support matrix for mobile device management in a school district, improving incident resolution time by 30%.
- Monitored and maintained device health, proactively identifying and resolving issues related to device performance, connectivity, and security, ensuring optimal user experience and minimizing downtime.
Timeline
Jamf Engineer
Maximus/NIEHS
09.2020 - Current
Jamf Engineer
PCM/MetLife
02.2018 - 09.2020
Apple Mobile Device Support Specialist
Charleston County School District
06.2013 - 02.2018
Trident Technical College
Associate of Science from Network Systems Management
Trident Technical College
Certificate from Network Security And A+/Network+ Technician
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