Summary
Overview
Work History
Education
Skills
Timeline
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Kira Uylett

Houston

Summary

Accomplished Online Personal Shopper at Walmart, adept in delivery management and customer service, significantly enhancing customer satisfaction through personalized recommendations and efficient order fulfillment. Proven leadership as Team Lead at Great American Cookies, fostering teamwork and improving team performance through effective coaching and skill development. Demonstrates exceptional problem-solving abilities and a strong work ethic.

Overview

1
1
year of professional experience

Work History

Online Personal Shopper

Walmart
05.2023 - 08.2024
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.

Team Lead

Great American Cookies
12.2023 - 07.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

Education

Bachelor of Arts - Business Administration

Texas Southern University
Houston, TX
05.2028

High School Diploma -

Crowley High School
Crowley, TX
05.2024

Skills

  • Patience and Empathy
  • Customer service expertise
  • Delivery Management
  • Customer Service
  • Attention to Detail
  • Prioritizing Orders
  • Decision-Making
  • Planning and Organization
  • Teamwork and Collaboration
  • Strong Work Ethic
  • Problem-Solving

Timeline

Team Lead

Great American Cookies
12.2023 - 07.2024

Online Personal Shopper

Walmart
05.2023 - 08.2024

Bachelor of Arts - Business Administration

Texas Southern University

High School Diploma -

Crowley High School

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Kira Uylett