Kira Valentine
Spring Hill,Florida
Summary
Operations-focused retail professional with strengths in store leadership, guest recovery, training, and day-to-day execution. Brings strong business acumen, safety awareness, and hands-on experience managing service standards, inventory ordering, and team performance across complex store environments.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Service Manager
Sprouts Farmers Market Inc.
Lecanto, Florida
07.2024 - Current
- Directed front-end service operations at Sprouts Farmers Market, enhancing guest recovery efforts to improve customer satisfaction.
- Trained team members on register procedures and guest service standards to support consistent service.
- Handled guest concerns with calm, professional communication to maintain a positive store experience.
- Coordinated store opening and closing routines, ensuring service areas remained organized and ready for customer engagement.
- Supported merchandising, cleanliness, and safety across customer areas.
General Manager
RaceTrac
Port Richey, Florida
07.2010 - 08.2024
- -12 years as a General Manager
- -2017-2024 General Manager of top sales producing store in company.
- -Coordinated opening of 6 new locations, enhancing market presence and driving sales growth.
- Managed overall store operations, overseeing payroll, strategic ordering, vendor relationships, and team training and development.
- -Collaborated with Regional team members to develop a training program for new General Managers, improving business acumen and fostering team development.
- Recognized for outstanding contributions to team development through promotion of 37 staff members.
- -2020 Chairman's Council award winner for top General Managers in overall performance in the company.
Education
Management Training certification - Retail Management
Racetrac At Florida
11-2017
Certification - HR Policy And Team Development
Racetrac HR Course
Tampa, FL07-2016
NMT, SPT, MT - Neuromuscular And Sports Massage
ASHA School of Massage
Norcross, GA06-2006
Skills
- Customer service
- Store operations
- POS systems
- Store opening routines
- Operational efficiency
- Vendor relations
- Stock management
- Employee training
- Team development
- Team leadership
- Business acumen
- Conflict resolution
- Effective communication
- Time management
Personal Information
Title: Service Manager
Certification
April 2022, ServSafe Food Manager
Accomplishments
- -2020 Chairman's Council award winner for top General Managers in the company for overall performance.
- -2017 winner of Excellence In People for having the most overall promotions in 1 year (37)
- -Oversaw the development of the LOFT program to train and develop newly promoted management.
- -Top Sales Store in the company from 2017-present.
- -2019 Contagious Leader award by my peers and regional team.
- -LOFT program included 14 stores whom all saw overal growth in sales, profit, food safety scores, and regional scorecards after program was completed.
Timeline
Service Manager
Sprouts Farmers Market Inc.
07.2024 - Current
General Manager
RaceTrac
07.2010 - 08.2024
Management Training certification - Retail Management
Racetrac At Florida
Certification - HR Policy And Team Development
Racetrac HR Course
NMT, SPT, MT - Neuromuscular And Sports Massage
ASHA School of Massage