Kiran Figeroux
Melbourne,FL
Summary
Dynamic leader and effective communicator with proven sales expertise and customer relationship building skills honed at Cellular Sales Verizon. Excelled in staff training and team leadership, enhancing client satisfaction and loyalty. Adept in inventory management and Microsoft Office, consistently achieving and surpassing sales goals through strategic promotions and positive customer engagement. Skilled in staff training and inventory management, my diverse experience spans from retail to military, driving results and fostering team cooperation across all levels.
Overview
11
11
years of professional experience
Work History
Sales Representative
Cellular Sales Verizon
04.2022 - Current
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Warehouse Specialist
Best Buy
09.2020 - 03.2022
- Verified amount of items received in orders and cross-checked with invoices.
- Collaborated with team members to meet daily order fulfillment goals, ensuring timely delivery to customers.
- Maintained cleanliness and organization within the warehouse facility, promoting a safe working environment for all staff members.
- Loaded and unloaded items from and to shipping containers and vessels.
- Operated various types of material handling equipment safely, including forklifts, pallet jacks, and hand trucks.
- Packaged items for safe shipment and protection from damage in transit.
- Loaded, unloaded, and moved material to and from storage and production areas.
Overnight Team Lead
Walmart
10.2017 - 01.2020
- Balanced staffing needs by managing employee schedules and optimizing shift assignments based on individual strengths and workload demands.
- Enhanced employee retention through supportive leadership and prioritizing open communication channels.
- Collaborated with daytime managers to ensure seamless transitions between shifts, promoting consistent store operations.
- Optimized workflow efficiency by identifying areas for improvement and providing targeted coaching to team members.
0311 Infantry Rifleman
United States Marine Corps
09.2013 - 09.2017
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Established strong working relationships with foreign counterparts while deployed overseas, fostering cooperation between allied forces during multinational operations.
- Supported humanitarian relief efforts by providing aid, security, and logistical support to affected communities.
- Demonstrated leadership skills as a fireteam leader, effectively managing personnel assignments and coordinating tactical movements under pressure.
Education
Leonardtown High School
Leonardtown, MD06.2013
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Staff Training
- Personnel Training
- Adaptable and Flexible
- Attention to Detail
- Team Leadership
- Positive Customer Engagement
- Team Cooperation
- Sales and Promotions
- Excellent Written and Verbal Communication
- Cash Handling
- Decision-Making
- Computer Proficiency and Microsoft Office
- Inventory and Stocking
- Ability to Lift 40 pounds
Timeline
Sales Representative
Cellular Sales Verizon
04.2022 - Current
Warehouse Specialist
Best Buy
09.2020 - 03.2022
Overnight Team Lead
Walmart
10.2017 - 01.2020
0311 Infantry Rifleman
United States Marine Corps
09.2013 - 09.2017
Leonardtown High School