Kiran Garde
Colmar,PA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager (Mobile Development)
Comcast, Xfinity Mobile
06.2022 - Current
- Comcast is offering the Xfinity mobility services to their existing Internet and TV customers. The goal of this project is to develop and test end to end solution for Apple device portfolio for Xfinity Mobile. Perform iOS Carrier Build certification and provide support and solution to build any new features launched for Apple Deices Apple Deices iPhone, iPad, iOS, iPadOS, WatchOS, Radar, Provisioning and Activation, 5G, 4G LTE, Carrier specific Bundle certification, eSIM, QXDM/QCAT
- Manage end to end product life cycle for Apple device portfolio for Comcast Xfinity Mobile
- Create certification test plans for Apple products based on network and device requirements.
- Execute and manage end to end testing for Apple devices in production network or controlled lab environment.
- Conduct and manage field trial testing of new and existing device features.
- Manage day to day operations of secure lab facilities and test equipment.
- Test and certify Apple product features from concept to launch working with internal and external teams. Worked on Test planning and certification of eSIM transfer functionality via Websheet from iPhone to iPhone for Xfinity Mobile customers. Provided Technical Acceptance to Apple based on test plan. Supported Apple for their QA validations.
- Capture baseband and console logs to validate feature as per specification.
- Support and triage any internal or external escalations as needed.
- Create issue in Radar and work with Apple to resolve them.
- Act as an internal SME for any product features and capabilities.
- Lead the certification of new Apple products both pre and post launch.
- Create and plan device configuration settings to be integrated into software releases for Apple products.
- Support Apple account relationship and operations on a day-to-day basis.
- Provide weekly report to the senior leadership team.
- Present demos of the new features launched for Apple portfolio.
- Developed and implemented strategic initiatives to drive revenue growth and reduce churn for mobile services.
- Manage, mentor, and guide a small team of wireless test engineers.
- Skill Set: REST API, Postman, Jira, Agile, iOS, iPadOS, WatchOS, Radar, Provisioning and Activation, 5G, 4G LTE, Carrier specific Bundle certification, eSIM, QXDM/QCAT
E2E Test Lead
Comcast, Xfinity Mobile
04.2016 - 04.2022
- Comcast is offering the Xfinity mobility services to their existing Internet and TV customers. The goal of this program is to develop and test end to end solution for wireless customers & sales Agents (Retail store & Telesales) which has multiple vendors and multiple applications. Application development and testing is following the Agile methodology to deliver fast paced solutions
- SME for the OSS/BSS application - Order Management, Fulfillment, Activation, Billing. Biller applications used are Arterra (Legacy) and Amdocs CRM (NexGen), Little-B for Xfinity Mobile and Comcast Business Mobile
- Lead End to End testing delivery for XM releases for each sprint delivery to production. Produce daily & weekly status summary for Senior Leadership teams.
- Performed various testing activities for legacy and Nextgen Billing system from Sprint-0 (Initial Sprint).
- Closely work with Product Owner and Technical Requirement teams/System Architects, Release Management
- Participate in daily standup meetings. Attend the grooming sessions in each sprint for different applications, Gather the knowledge feature that will be delivered in each program increment. Provide feedback on the solutions designed in the grooming sessions.
- Extract the Business Cases/Scenarios from Requirements. Prepare high level test Strategy and present the same to Product owners for getting approval. Provide overview of high-level test scenarios to E2E test execution team.
- Manage E2E test execution/delivery and ensure successful release to production.
- Coordinate with dev leads and arrange war rooms in case of release blocking defects and ensure path of resolution.
- Arrange UAT sessions at the end of each release before production deployment and get feedback from different stakeholders including Dev, BAs, Release management, Tech Trial, Care Ops, Triage Ops team and Devices teams.
- Provide release status and health of POR items to delivery intake, release management and dev leads. Highlight risks and provide path to resolution for mitigating risk.
- Present release report in Release Approval meetings to provide Go/NoGo recommendations for each release. Provide in detail release metrics along with improvements implemented over the releases.
- Coordinate and manage Tech Trials with Tech Trial team, BRT & Agent Trial Teams for successfully navigating through Trials and resolve any issues faced during Trials for new Features.
- Arrange Executive level demo sessions to Product owner group & SLT after program increment delivery.
- Use of SQL developer to perform database validations.
- Test Android and iOS apps and debug any issues using Charles Proxy tool.
- Perform Wifi Connection manager testing for Android and iOS devices.
- Use of Kibana, Splunk for monitoring logs and debugging issues/defects
- Skill Set: REST API, SOAP API, Postman, Jira, Agile, CRM, Telecom BSS/OSS, iOS and Android Apps, Swagger, SQL
E2E Test Lead
Frontier Comm (Consultant), VZ3 Conversion
08.2015 - 03.2016
- Frontier Communication has acquired 3 states from Verizon with wire-line services and their customers. The goal of this project is to convert all the Verizon customers along with their services into Frontier customers.
- Define Scope for End-to-end testing team. Identify applications, interfaces, and flows for End-to-end testing.
- Co-ordination with different functional testing teams, UAT and Business end users to understand end to end flow.
- Extract the Business Cases/Scenarios from Requirements and present them to client and Business users team. Prepare the architectural diagram depicting the End-to-end flow that need to be tested.
- Prepare high level test scenarios and present the same to business for getting approval. Present and give overview of high-level test scenarios to E2E test execution team. Coordination and technical support to E2E test execution team
- Responsible for overall test planning, design, execution, and defect management for End-to-end testing for Consumer module
- Provide the daily status of End-to-End testing activities to Client and Business.
- Skill Set: AS400, ALM QC, SOAP UI, Microsoft Dynamics, Salesforce.com, Telecom BSS
E2E Test Lead & Architect
Tech Mahindra (AT&T), BNS IT- Mobility
06.2013 - 08.2015
- BNS E2E mobility has been created to cater the testing needs of the Enterprise Customers through Various front-end Applications like OPUS, OPUS Mobile, PDC, Phoenix, Premier to Provision the Accounts. The goal is to tests various applications and workflows including ordering, fulfillment, provisioning, activations and billing
- Leading the end-to-end testing activities for various Waterfall and Agile releases of BNS E2E project
- Co-ordination with different stakeholders (PMO, Scrum Masters, Project Managers, Business, UAT/ORT)
- Attend project deliverables review meetings. Walkthroughs with PMs to review application, data and LAB limitations. Participate in Scrum meetings (Release)
- Impact assessment of different quarterly projects (release) from E2E testing perspective. Review solution documents for each release/project. Become as familiar as possible with the solution for all projects in a release. Provide estimation for each release based on impact assessment
- Identification of high-level test scenarios and present the same to ORT and business. Present and give overview of Release scope / high level test scenarios to E2E test execution team. Coordination and technical support to E2E test execution team
- Responsible for End-to-End test execution and Defect management
- Provide reports of End-to-End testing activities client and senior leadership
- Present demos of the new/enhanced functionality to the Client & UAT/PVT users at the end of each release.
- Prepare the re-usable components for cost optimization, lessons learned during planning and execution and best practices to help overcome deadlocks and hence reduce the cycle time.
- Coordinate with the offshore team for any planning/execution issue that may arise and review offshore team deliverables.
- Provide technical leadership and mentor other team members on various projects which come under AT&T.
- Verification of logs using Splunk tool to troubleshoot the exact cause of failure/defects.
- Exposure to automation using Selenium Webdriver data driven framework.
- Skill Set: Agile, Telecom BSS, ALM QC, Rally, Salesforce.com, SQL, Amdocs CRM, Selenium Webdriver framework, TestNG, , XML, SOAP UI, QTP
Test Lead
Tech Mahindra (AT&T), Aries EST CSG Apps
02.2013 - 08.2013
- EST CSG Apps is a suite of web-based application that allows the ATT’s sales agents to generate & track the various types of service orders for telecom services and products which includes Data Network Products (ATM/FR), Broadband Services of various speeds etc.
- Interaction with client and understand the new requirements.
- Coordination with offshore team
- Present monthly status to SLT and weekly status to Project Manager
- Coordinate with development team for defect fixing and retest.
- Perform Regression after the system test for each release to ensure product integrity.
- Experience in extracting the data from database via simple and complex SQL queries
- Responsible for Defect management & track it to closure using HP ALM QC 11.0
- Responsible for managing application access to Production Users
- Automate the regression test suite using QTP 10.0
- Skill Set: ALM QC, QTP, SQL, VB Script
Sr. Test Engineer
Tech Mahindra (AT&T), Aries EST CSG Apps
10.2008 - 01.2013
- EST CSG Apps is a suite of web-based application that allows the ATT’s sales agents to generate & track the various types of service orders for telecom services and products which includes Data Network Products (ATM/FR), Broadband Services of various speeds etc.
- Develop Test plan, Test scenarios and detailed test cases based on the Design documents, Business requirements and functional requirements.
- Testing, defect tracking and summarization using Quality Center
- Coordinate with development team for defect fixing and retest.
- Perform Regression after the system test for each release to ensure product integrity.
- Present Daily & Weekly status to onsite coordinator
- Automate the regression test suite using HP QTP 10
- Skill Set: ALM QC, QTP, VB Script
Education
Bachelor of Engineering - Computer Engineering
Mumbai University
Mumbai, India01.2008
Skills
- Total IT experience 17 years in the field of Software Quality Assurance in Telecom domain of Client/Server, Web based & Mobile based application as well as certifying iOS devices for carrier specific builds and bundles
- Well versed with all stages of Software Development Life Cycle (SDLC) & Software Testing Life Cycle (STLC) such as Agile Methodology and Waterfall
- Expertise in System, Regression, End to End & Automation Testing on various desktop-based applications, web browsers and Mobile applications (iOS and Android)
- End to end Product management of Apple devices (iPhone, iPad and Watch) for MVNO and MSO carrier specific features Lead the certification of new Apple products pre and post launch Support Apple account relationship & operations on day to day basis
- Test Strategy, Test Plan, estimations & Test execution management
- Cross functional collaboration with various teams eg, Requirement, Design, Development and Project Management teams for successfully launching products and features
- Tools/Technologies - Apple Device log Analysis, LTE, 5G SA/NSA, VoNR, Carrier Entitlement, Jira, Zephyr, Xray, HP ALM 110, TOAD, SQL Developer, Postman, SOAP
Websites
Accomplishments
- Received Valuable Team Player, Pat on back & cookie Award for my contribution to the work.
- Developed excellent relations with customers and received several complementary mails for work done over the years.
Certification
- ISTQB FL Certification Training
Timeline
Manager (Mobile Development)
Comcast, Xfinity Mobile
06.2022 - Current
E2E Test Lead
Comcast, Xfinity Mobile
04.2016 - 04.2022
E2E Test Lead
Frontier Comm (Consultant), VZ3 Conversion
08.2015 - 03.2016
E2E Test Lead & Architect
Tech Mahindra (AT&T), BNS IT- Mobility
06.2013 - 08.2015
Test Lead
Tech Mahindra (AT&T), Aries EST CSG Apps
02.2013 - 08.2013
Sr. Test Engineer
Tech Mahindra (AT&T), Aries EST CSG Apps
10.2008 - 01.2013
Bachelor of Engineering - Computer Engineering
Mumbai University
Disclaimer
I hereby declare that above information is true to best of my knowledge. (Kiran A. Garde)